[Support request] Search/Firefox

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  • #963001
    Patrick

    Hi,

    For some reason search isn’t working in Firefox. I hit the magnifying glass and nothing happens. Though it works fine in Chrome.

    Any ideas on how to fix it?

    thanks,

    Pat

    #963031
    Leo
    Staff
    Customer Support

    Hi there,

    Doesn’t work for me on Chrome either.

    Couldn’t replicate the issue on my install though.

    Can you try disabling all plugins except GP premium and clear and disable the caching plugin to eliminate any conflicts first?

    Let me know 🙂

    #963033
    Patrick

    um…no, that’s not really a viable option to just turn everything off.

    #963034
    Leo
    Staff
    Customer Support

    Maybe start with the caching plugin to see if that helps?

    I cannot replicate the issue on my clean install and we haven’t had this issue reported by others either so I’m assuming it’s something specific to your install.

    You can also test a couple of our sites from the library:
    https://gpsites.co/split/
    https://gpsites.co/broadcast/

    Let me know 🙂

    #963041
    Patrick

    I disabled WP Rocket but it didn’t make a difference.

    #963052
    Leo
    Staff
    Customer Support

    Unfortunately there isn’t any other way for us to identify the problem without the debugging steps (disable plugins).

    Does the search work for you in the two sites I linked above?

    If this is a live site with traffic then I would recommend duplicating the current setting on a staging server so we can try disabling plugins.

    #963057
    Patrick

    Yes the search works on the 2 sites you linked.

    And yes my site is a live one with traffic so disabling plugins isn’t going to be an option. I also don’t have any current open slots to spin off a staging site, I’d have to delete a site to do so.

    I’m happy to provide a list of plugins I’m running if you want to try to duplicate the issue on your end.

    #963067
    Leo
    Staff
    Customer Support

    Sorry but we can’t do that.

    Since it’s not happening in any of our installs and no one else has reported the issue, it’s likely a plugin issue.

    What if you disable them 1 at the time quickly and see if you can identify the issue?

    Make sure you clear the caching plugin after each time as well.

    #963068
    Patrick

    Just because no one else has reported it doesn’t automatically make it a plugin issue. With every issue someone has to be the first to report it. I’m not saying it isn’t a plugin issue since I don’t know what’s causing it…just don’t think you should be assuming it is.

    Anyhow, as I said, it’s a live site with traffic so there’s no way I can start disabling my plugins. I guess I just spent 2 weeks converting over to GP to end up with a broken site.

    #963102
    Leo
    Staff
    Customer Support

    I do see a console error on your site which could be causing the issue (the second one):
    https://www.screencast.com/t/Kyis1Cp3M

    Unfortunately there is just no way for me to tell.

    My recommendation would be to find a way to start a staging site so we can test this.

    #963234
    Patrick

    Do you mean the geoip error? That’s from AAWP determining a country of origin of the user to be able to route them to the right Amazon site should they click on an affiliate link.

    Why would that interfere with the search functionality of your theme?

    #963477
    Leo
    Staff
    Customer Support

    I said it “could” be as it’s really hard to pinpoint the issue without the debugging tips.

    It’s likely that there is a javascript error occurring in your site though as both search and mobile navigation toggle isn’t working.

    If this error is coming from the theme/plugin themselves, then both options would break in all of our sites.

    #963558
    Patrick

    I’ve narrowed the issue down because it isn’t a side wide problem. If you go to a category page on either mobile or desktop the search works fine. (as does the hamburger menu on mobile) I also created a test page and both work fine on it.

    The singular difference between that test page and the other pages was the use of Thrive Architect. So, I edited the test page in Thrive Architect and saved… boom the search and mobile menu broke.

    So, the conflict has been identified. Can you fix it?

    #963593
    Leo
    Staff
    Customer Support

    This would be something Thrive has to fix as they must have a script that’s causing GP’s script not executing.

    Can you try reporting this to their support first?

    Likely a certain module within Thrive that’s causing the issue.

    #963609
    Patrick

    Sorry but I can’t. My Thrive products are through the original site developer who has an Agency license. So, I don’t have direct access to Thrive support.

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