[Support request] Recommendation Engine issue

[Pedro]

Hello! I just installed the WooCommerce Recommendation Engine plugin:

https://woocommerce.com/products/recommendation-engine/

I have already configured it to show the items on the product page, however it does not.

Is it possible that there is a conflict with Generatepress?

GeneratePress 2.2.2

GP Premium 1.7.7

[Tom]

Hi there,

I don’t see why there would be. Are you sure you’ve set up the plugin correctly?

I’m seeing upsells and related products on your product pages. Where is this plugin supposed to show up?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Pedro]

Hello Tom!

Of course I have already correctly configured the plugin. I have it installed on another site that uses another theme and works correctly.

This plugin does show the following:
– Related Products By View
– Related Products by Purchase History
– Products Purchased Together

It shows it independently to the related products and directed sales of the product page.

In the following link you can find more information:
https://woocommerce.com/products/recommendation-engine/

[Tom]

Can you show me what it should look like vs what it’s currently looking like? I’d like to be able to compare.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Pedro]

Hello Tom!

Of course, the next image is from the other store, where it shows the section of the products that saw that product, they also saw …

https://www.dropbox.com/s/dixazugz7a262mk/Captura%20de%20pantalla%20de%202019-02-19%2021-27-42.png?dl=0

[Tom]

I’m not sure I’m seeing the difference. Is the difference in which products are displayed? Your current site has related products that look just like that.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Author]

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