[Support request] RAM memory issue

[Radek]

Hi,

I’ve encountered an issue – when I’m trying to edit the settings of the GP the system in the browser eats all of my RAM and crashes. I’ve tested this on more browsers – same results. I’m not able to manage GP settings because of that.

The issue is new. I’ve haven’t had this kind of problem with the last version.

Please, help me with troubleshooting of this issue.

[David]

Hi there,

thats very peculiar, there is nothing significant in GP that could cause that memory issue. Would you be willing to provide us with temporary admin access to the site so we can take a look.

If so you can send the login via the account issue form:

https://generatepress.com/contact/

Please add the URL for this topic to the form so we can track.

[Tom]

Hi there,

I just logged into your Customizer while watching my memory, and it didn’t change at all. The Customizer works normally for me.

Do you have another site you can test on possibly? I wonder if there’s something up with your computer/browser extensions?

[Author]

Posts