[Resolved] question about critical page errors.

[raul]

Hello, I have been noticing for a few days now that when I load a page that doesn’t have a description, it doesn’t load right or doesn’t load at all. I noticed it in woocommerce in some of my products. After placing a description the products loads as usual. Also, other features act the same with no description, but worked fine with no description before. Any advice would be greatly appreciated.

[David]

Hi there,

can you share a link to a page that has a description ? I had a nose around and all I found were broken

[raul]

Sure..

[raul]

Not to sure if your getting my message in the private information area?

[David]

That URL also returns a critical error for me.
Ask your host to enable debugging on server and get them to check the errors being reported – it may give you some insight as to what is going on.

In the meantime you may want to check for plugin conflicts by temporarily disabling other plugins.

Also – is this only happening with Directorist ? If so I would suggest opening a support topic with them too.

[raul]

Seems a little strange because once I add a description, it works. But I have contacted directorist regardless.

[raul]

Hello, I figured out the problem. It was coming from a setting in a plugin. thanks anyways.

[David]

Glad to hear you found the solution.
Out of interest what was the setting ?

[Author]

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