[Resolved] question about critical page errors.

Home Forums Support [Resolved] question about critical page errors.

Home Forums Support question about critical page errors.

  • This topic has 7 replies, 2 voices, and was last updated 5 months ago by David.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #2151661
    raul

    Hello, I have been noticing for a few days now that when I load a page that doesn’t have a description, it doesn’t load right or doesn’t load at all. I noticed it in woocommerce in some of my products. After placing a description the products loads as usual. Also, other features act the same with no description, but worked fine with no description before. Any advice would be greatly appreciated.

    #2151747
    David
    Staff
    Customer Support

    Hi there,

    can you share a link to a page that has a description ? I had a nose around and all I found were broken

    #2152308
    raul

    Sure..

    #2152312
    raul

    Not to sure if your getting my message in the private information area?

    #2152316
    David
    Staff
    Customer Support

    That URL also returns a critical error for me.
    Ask your host to enable debugging on server and get them to check the errors being reported – it may give you some insight as to what is going on.

    In the meantime you may want to check for plugin conflicts by temporarily disabling other plugins.

    Also – is this only happening with Directorist ? If so I would suggest opening a support topic with them too.

    #2152393
    raul

    Seems a little strange because once I add a description, it works. But I have contacted directorist regardless.

    #2152466
    raul

    Hello, I figured out the problem. It was coming from a setting in a plugin. thanks anyways.

    #2152736
    David
    Staff
    Customer Support

    Glad to hear you found the solution.
    Out of interest what was the setting ?

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