[Support request] Purhcase GP Premium but my downloads does not have it

[Syed]

I have purchased GP Premium Plugin On November 13, 2021. Generate Press sent me purchase receipt of usd $59 as well along with payment ID, but there is nothing in my download section. Moreover, it says that payment is pending although i have paid it. I can not proceed further. Please guide.

[David]

Hi there,

i have passed this topic onto our account team to take a look at the issue.

[Syed]

Ok Thanks David.
Usually How long do they take to respond?
Or if there is any other such place where I can directly contact then please tell me.

[David]

Can you raise the issue on the Account/Billing form here:

https://generatepress.com/contact/

[Author]

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