[Support request] Publishing failed – can´t publish

[Nicole]

I bought the Premium Version a few days ago.
Unfortunately I always get the error message “publishing failed” or “Updating failed”.
If i activate another theme or if it start the Classical Editor, I can edit pages.
Can you please help me – I don´t know what to do and I have to create the page within the next few days.

Thank you.

Regards
Nicole

[Leo]

Hi there,

Can you try #1 here to eliminate any plugin conflicts first?
https://docs.generatepress.com/article/debugging-tips/

Let me know 🙂

[Nicole]

Hi Leo,

here my report to this points:
1. Issue does still exist after deactivating all non-GP-Plugins
2. I don´t have any skills in this topic – could you help me with this?
4. Anything works if I use another theme

Can you please help me?
Thank you – regards
Nicole

[Leo]

Any chance you can send me the dashboard access with all non-GP plugins disabled?

You can submit the info using the Account Issue form here:
https://generatepress.com/contact/

Make sure to mention the topic URL.

Thanks 🙂

[Author]

Posts