[Support request] Problem with WXRImporter.php and GPPremium plugin

[mapsarska]

Problem started some time ago. One day our website just stopped working, we only got white screen.

We tried to fix ourselves but couldn’t do it but managed to find out we got Internal server error 500.

We contacted our HOST to check what is the problem and we got following reply that after changing WPDEBUG to TRUE we got error that a file is not present.

/public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php

and what is more:

Warning: require_once(/public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php): failed to open stream: No such file or directory in /public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 145

Fatal error: require_once(): Failed opening required ‘/public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php’ (include_path=’.:/usr/local/php5.5/pear’) in /public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 145

I manually logged it by FTP and check, file WXRImporter.php was present in the directory, but i dont know what to do with the line 145 in file class-site-helper.php.

Our site is working but we couldn’t login to wpadmin so today by FTP i changed name of our plugins folder and it helped.
Now im trying to turn on plugins one by one but with gppremium i got again same info:

Warning: require_once(/public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php): failed to open stream: No such file or directory in /public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 145

Fatal error: require_once(): Failed opening required ‘/public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/libs/wxr-importer/WXRImporter.php’ (include_path=’.:/usr/local/php5.5/pear’) in /public_html/2012/adlerpneumatyka.pl/wordpress/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 145

Any ideas?

[mapsarska]

now i messed up tottaly i think, something happen and now i cannot login at all :/ echhh

[Tom]

Hi there,

Strange, that file should definitely be there.

I would download a fresh gp-premium.zip file from your account page, and then upload the files into the wp-content/plugins/gp-premium folder on your server using FTP.

This should make sure that file exists.

[mapsarska]

Dear Tom i wrote that i have checeked and the file exist.

I’m not sure about the 145 line in the other file.

I already exchange entire plugin folder on my ftp and it didn’t helped…

[mapsarska]

This is my server php options
http://mar.sklep.pl/php.php

[Tom]

That file exists at that exact location with the correct filename? If so, I assume something server related is going on. Have you reported that to your hosting?

Let me know.

[mapsarska]

Yes file is in the location…
http://prntscr.com/mbfiig

Also i had reply from Host that what you Tom sugested me by email, extention XMLreader is installed and turned on on host servers

[Tom]

The filename should be WXRImporter.php, which is case sensitive. It looks like your file had the capitals removed?

[mapsarska]

ups my ftp client must have changed all names to lowercase, ok ill overrite entire plugin and let know if that helped

[Tom]

Sounds good 🙂

[Author]

Posts