[Support request] Problem with Generatepress and Elementor pro

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This topic contains 7 replies, has 3 voices, and was last updated by  David 3 months, 2 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #599699

    Juan Gomez

    Hi everyone
    Recently I buyed GP Premium Version 1.6.2 and Elementor pro Version 2.0.11
    I followed the recommendation to deactivate all the plugins and test if the Elementor work.

    But I saw this message “Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page”

    I try to change with other theme and return to GP but I get the same error.

    How I can resolve this situation?

    This is the temporaly admin access

    User: jdddios
    Password: $Escama139722

    GeneratePress 2.1.2
    GP Premium 1.6.2
    #599848

    David Customer Support

    Hi Juan,

    it sounds like a possible server config issue. Couple of things to try with your host:

    1. Check with your host to ensure the .htaccess file is installed.
    2. Get them to increase the PHP Memory Limit, its currently at 40meg, i would recommend at least 256meg or higher. Once they increase that you need to edit your wp-config.php file and look for this line:

    define( 'WP_MEMORY_LIMIT', '40M' ); and increase this.

    Let me know

    #600082

    Juan Gomez

    Ok my server work with NGINX
    .htaccess does not exists in Nginx

    But I added this line in my wp-config.php
    define( 'WP_MEMORY_LIMIT', '128M' );

    but I get the same error.

    I forgot mention this

    The first time when I create the post with Elementor all is OK. the Elementor Editor work fine.

    But when I reedit the post this show me the message

    “Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page.”

    #600098

    David Customer Support

    Hi Juan,

    Sounds like either a cache issue or a permalink problem.
    Try clearing any caches, browser and server.
    Then try previewing a page and selecting Edit with Elementor from the WP Admin Bar.

    #613811

    Stu

    I wanted to post my issue here as possible assistance for anyone having this problem… My Issue was with Elementor Pro – and Popup Maker (https://wppopupmaker.com).

    I had added an Elementor Pro shortcode for a ‘page’ inside a number of popups.

    This affected all ‘single’ templates I had built (when editing only) with the error ““Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page”

    Deleting them resolved the issue and all works again.. This was a massive pain to find.

    I hope it helps someone.

    Stuart

    #613813

    David Customer Support

    Thanks for sharing Stuart! Appreciate you taking the time to provide a plugin issue you have eliminated.

    #613817

    Stu

    I know how frustrating it can be to have an issue for 4 hours after a mad amount of hard work and deadlines to find yourself with the prospect of starting again 🙂
    – If I can help just one person, its worth the tiny amount of time to do this.

    #613819

    David Customer Support

    Yes most definitely. I think page builders open avenues that are not well documented yet, and it’s very easy to end up ‘breaking’ a template by rendering one inside another.

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