[Support request] Problem refreshing the page

[Juan Carlos]

Hi guys!!
I have had a problem for several days, which I cannot solve, and I have already tried many things without obtaining results

this is the stage

Clean installation of the following items:

WordPress
Generatepress 3.1.0
GP Premium 2.1.1
Woocommerce

no other plugin
no css in GeneratePress theme

Basic configuration of Woocommerce, and register a couple of products

Set up a menu for tests

site:

https://backup.serbitek.com/wp/

The problem is the following:

When I refresh a page that has enough content for the scroll to appear, the scroll disappears for a few milliseconds while the page is refreshing. When the scroll disappears for a few milliseconds, all the content of the web moves to the right until the scroll appears again.

I click many times to refresh the page, and the problem appears.

It doesn’t happen every time, but it’s very annoying for my clients …

I have noticed that the effect happens more frequently, if the page is visited in an incognito window.

I don’t know how to solve this problem.

This problem disappears when I change the subject.

Sorry for the translation…

[Ying]

Hi Juan,

I tried open the link in an incognito window and refreshed serval times, but I don’t see the issue.

Checked the site, don’t see anything suspicious either.

Let us know if you can find in what kind of condition the behavior would triggered.

[Juan Carlos]

Hello Ying
Thanks for your quick response.
I send you the link of a video so you can see the problem.

seconds 10 and 23 approximately.

it is the same problem with chrome, firefox and brave.

https://www.loom.com/share/61e6936a6ed943b6943595004e281e32

Thanks!!!

[Ying]

You have an empty sidebar, I wonder if that’s the issue.

Can you go to customizer > layout > Woocommerce > Single Product, set Sidebar Layout to Content (no sidebars).

Let me know if this helps 🙂

[Juan Carlos]

I have tried it before, but the problem persists.
I can’t solve the problem …
I’ll keep doing tests, but I really don’t understand what is causing that problem.
Clean installation of wordpress, clean installation of the theme and plugin …
I have even changed the version of php, but I can’t solve it either …
latest version of chrome and visualization of windows 7 and windows 10 pro …

I’ll keep doing tests …

[Ying]

Keep us updated if you find anything 🙂

[Juan Carlos]

I keep having problems.

[David]

Hi there,

what exactly is the issue ? The Loom you shared has expired.

[Juan Carlos]

I have sent a private to Ying, but in the same way I mention it to you.

The problem is that when I click on the navigation links or refresh the page, many times the web scrolls to the right, occupying the scroll space. The scroll disappears for a few milliseconds and this causes an undesirable effect that I cannot fix.

https://backup.serbitek.com/wp/

Thanks!!!

[Juan Carlos]

https://www.loom.com/share/829f22c0e23948ccb847f56da42b0a47

[Ying]

Have you tried switching to other theme, does the issue still persists?

[Juan Carlos]

Hello. No, with other themes I don’t have that problem.

I have discovered a widget, I don’t know how it appeared …
the widget has as name:

Custom Widget Area – # 1

the content is as follows:

Display this widget area in your theme with:
<? php dynamic_sidebar (‘smartslider_area_1’); ?>

can this wirdget be the cause of the problem?

It is not a widget that you can remove like the rest …

Thanks!!!

[David]

I am not sure where you’re seeing that but going by the code it displays it sounds like its the Smart Slider plugin.
I am not sure if that would be an issue – especially if its on pages that don’t use the slider. You could test with that plugin disabled.

[Juan Carlos]

I don’t get much …
I have the following errors in the error_log file:

PHP Warning: Undefined array key “font_secondary_navigation” in ……/public_html/wp-content/themes/generatepress/inc/typography.php on line 911

PHP Warning: Undefined array key 0 in ……/public_html/wp-content/plugins/gp-premium/woocommerce/functions/functions.php on line 1211

How can I avoid these errors?

Thank you!!

[Juan Carlos]

those errors, they appear to me constantly

[Author]

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