- This topic has 19 replies, 4 voices, and was last updated 1 month, 2 weeks ago by Tom.
November 22, 2021 at 9:38 am #2015042Juan Carlos
I have had a problem for several days, which I cannot solve, and I have already tried many things without obtaining results
this is the stage
Clean installation of the following items:
GP Premium 2.1.1
no other plugin
no css in GeneratePress theme
Basic configuration of Woocommerce, and register a couple of products
Set up a menu for tests
The problem is the following:
When I refresh a page that has enough content for the scroll to appear, the scroll disappears for a few milliseconds while the page is refreshing. When the scroll disappears for a few milliseconds, all the content of the web moves to the right until the scroll appears again.
I click many times to refresh the page, and the problem appears.
It doesn’t happen every time, but it’s very annoying for my clients …
I have noticed that the effect happens more frequently, if the page is visited in an incognito window.
I don’t know how to solve this problem.
This problem disappears when I change the subject.
Sorry for the translation…November 22, 2021 at 11:22 am #2015694YingStaffCustomer Support
I tried open the link in an incognito window and refreshed serval times, but I don’t see the issue.
Checked the site, don’t see anything suspicious either.
Let us know if you can find in what kind of condition the behavior would triggered.November 23, 2021 at 1:00 am #2017006Juan Carlos
Thanks for your quick response.
I send you the link of a video so you can see the problem.
seconds 10 and 23 approximately.
it is the same problem with chrome, firefox and brave.
Thanks!!!November 23, 2021 at 12:10 pm #2018428YingStaffCustomer Support
You have an empty sidebar, I wonder if that’s the issue.
Can you go to customizer > layout > Woocommerce > Single Product, set Sidebar Layout to
Content (no sidebars).
Let me know if this helps 🙂November 24, 2021 at 4:45 am #2019429Juan Carlos
I have tried it before, but the problem persists.
I can’t solve the problem …
I’ll keep doing tests, but I really don’t understand what is causing that problem.
Clean installation of wordpress, clean installation of the theme and plugin …
I have even changed the version of php, but I can’t solve it either …
latest version of chrome and visualization of windows 7 and windows 10 pro …
I’ll keep doing tests …November 24, 2021 at 11:30 am #2020320YingStaffCustomer Support
Keep us updated if you find anything 🙂November 30, 2021 at 4:06 am #2031108Juan Carlos
I keep having problems.November 30, 2021 at 4:14 am #2031113DavidStaffCustomer SupportNovember 30, 2021 at 4:44 am #2031176Juan Carlos
I have sent a private to Ying, but in the same way I mention it to you.
The problem is that when I click on the navigation links or refresh the page, many times the web scrolls to the right, occupying the scroll space. The scroll disappears for a few milliseconds and this causes an undesirable effect that I cannot fix.
Thanks!!!November 30, 2021 at 4:59 am #2031198November 30, 2021 at 12:40 pm #2032192YingStaffCustomer Support
Have you tried switching to other theme, does the issue still persists?December 2, 2021 at 4:34 am #2035545Juan Carlos
Hello. No, with other themes I don’t have that problem.
I have discovered a widget, I don’t know how it appeared …
the widget has as name:
Custom Widget Area – # 1
the content is as follows:
Display this widget area in your theme with:
<? php dynamic_sidebar (‘smartslider_area_1’); ?>
can this wirdget be the cause of the problem?
It is not a widget that you can remove like the rest …
Thanks!!!December 2, 2021 at 10:36 am #2036168DavidStaffCustomer Support
I am not sure where you’re seeing that but going by the code it displays it sounds like its the Smart Slider plugin.
I am not sure if that would be an issue – especially if its on pages that don’t use the slider. You could test with that plugin disabled.December 3, 2021 at 9:26 am #2037438Juan Carlos
I don’t get much …
I have the following errors in the error_log file:
PHP Warning: Undefined array key “font_secondary_navigation” in ……/public_html/wp-content/themes/generatepress/inc/typography.php on line 911
PHP Warning: Undefined array key 0 in ……/public_html/wp-content/plugins/gp-premium/woocommerce/functions/functions.php on line 1211
How can I avoid these errors?
Thank you!!December 3, 2021 at 9:28 am #2037440Juan Carlos
those errors, they appear to me constantly
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