- This topic has 10 replies, 3 voices, and was last updated 4 years ago by David.
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April 4, 2020 at 12:46 pm #1226688cigilovic
Hi there, me again! ๐
I have tried to activate off-canvas menu while still using the primary menu. Set it up all, but on mobile view, I can not see the primary menu.
I use Autoptimize and WP Fastest cache, cleared cache and minimized files many times but doesn’t work for me.
https://drive.google.com/file/d/1r808eohr0BJMGMl5MAYCi3eX4DVmO-yK/view?usp=sharing
Is there a workaround for this?
Thank you
Osman
April 4, 2020 at 12:51 pm #1226691LeoStaffCustomer SupportHi there,
Doesn’t look like the off canvas is activated currently.
Can you activate it so I can see the issue?
Thanks ๐
April 4, 2020 at 8:49 pm #1226910cigilovicHi Leo,
Thanks for your reply. Yeah, I had left it unactivated since it wouldn’t show up.
Now I have activated off-canvas and chosen of it in the layout section as my 2nd menu.
Desktop and Tablet are both OK, but when I choose mobile, there’s only off-canvas now. Since over 50% of my visitors are on smartphones this means they can not see the primary navigation.
Can you please check?
Thank you
Kind regards
April 5, 2020 at 4:04 am #1227121DavidStaffCustomer SupportHi there,
In Appearance > Menus – Edit the Menu you have set to Display as your Primary Menu, under Display location also check Off Canvas Menu
April 5, 2020 at 5:17 am #1227177cigilovicHi David,
I’m afraid this is not a solution.
I have already set it up as advised. I’m almost 100% sure there’s something wrong with it.
My primary menu and off-canvas have been all set up and pointed to correct locations.
And on my website, you can see I have the primary menu and off-canvas active visible.
But the problem is that when I shrink down the view to smartphone level, the primary menu disappears.
I went through them again, published and cleared the cache but doesn’t work.
Thanks
April 5, 2020 at 5:58 am #1227201cigilovicI have tried disabling my caching plugins, tried going through all the menu and layout options, cleared browser cache.
I’m afraid it doesn’t work, it only display off-canvas on smartphones. There’s no primary navigation. :/
April 5, 2020 at 6:38 am #1227226DavidStaffCustomer Supportaah ok – when you enable Off Canvas and include Mobile it replaces the normal primary navigation mobile menu.
What you could do is:
1. Remove the the Menu from the Off Canvas.
2. Then in Appearance > Widgets add a Navigation Menu to your Off Canvas and select the correct menu.
3. Now add your Primary Menu to the Off Canvas as well.The off canvas will now display your 2 menus. Then we can add some CSS to hide the Primary menu within the Off Canvas on Desktop:
@media (min-width: 769px) { .slideout-navigation .slideout-menu { display: none; } }
April 5, 2020 at 7:03 am #1227246cigilovicThanks David, but this is overly complicated. So I basically have to recreate all my primary menu items for off-canvas as well manually.
And when I added my primary menu to off-canvas one, the items don’t look like menu items but plain links.
I think I’m fed up with that man sorry. Spent hours on this trying, but way too overly complicated.
This was one of the reason I went for premium :/
April 5, 2020 at 10:44 am #1227615DavidStaffCustomer SupportSorry to hear that.
You should not need multiple menus.
You can assign a Menu to the Primary Menu and the Off Canvas Menu.And i can take a look at the menu items looking like plain links (?) if you want.
Let me know.
April 6, 2020 at 10:32 am #1228859cigilovicHi David,
What I understand from the instructions you provided is that I am able to add multiple menus. So in this case, I can add both primary menu and another menu to off-canvas while also having my primary menu.
So when I have a mobile user, the page will shrink and they will be left with an off-canvas menu which contains my primary and another menu. That’d solve my problem. But this doesn’t allow me to add 2 menus.
Can you please check? I think the instruction is wrong. Also, just a criticism, this should be a very basic feature. Promoting multiple menus on premium version but limiting usage of them doesn’t really make sense Kinda misleading to me.
Thanks
April 7, 2020 at 2:34 am #1229534DavidStaffCustomer SupportMy approach for Mobile – based on your current setup of Primary and Secondary navs – would be:
1. Primary navigation set Display Location to: Primary Menu and Off Canvas Menu.
2. Secondary navigation set Display Location as is, and then add it to the Off Canvas Menu as a Navigation Widget.This means there are only two menus to maintain.
It may take a little CSS to tweak things which we’re happy to provide.
Sorry if you feel its misleading – its not our intention and the three Navigation locations and the various options provide what most users require. But your comments and feedback are something we will take on board.
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