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I tried updating my GP Premium plugin to the latest advertised version 1.4. However when I try to update through the WP interface I receive the following message
Update Failed: Could not create directory. gp-premium/library/customizer/controls/css
I then downloaded the latest version of the plugin with the intention of updating via ftp. But when I downloaded the plugin from the GP website I saw it downloaded version 1.3.1
What’s up doc!
Kind regards
Christian SteinerCustomer Support
Hi there,
This should help: https://docs.generatepress.com/article/updating-issues/#could-not-copy-file
The old version in your account is probably a caching issue. Give it another shot.
Leo
Many thanks for your response. The Windows compatibility plugin you suggested did the trick. Everything fixed thanks.
I just cannot get over how quick your support response was. I’ve never experienced support as good as this before! More than impressive. 5 stars +
Many thanks once again.
Christian Steiner
You’re very welcome 🙂
Thank you as well!
You guys are amazing. I don’t even get as far as contacting you, and you solve my problem. Wasn’t even looking at the Windows server (my only &$#@^ one ) for a cause.
Glad you found this post 🙂
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