Archived topic
Premium download is not in my account
5 replies · Started by Khanh Nguyen on June 11, 2019
Viewing posts 1–6 of 6
Hi,
I have purchased the Premium Plugin but It's not in my account download section? (Although I logged in before buying).
Could you please help me to fix this issue?
Hi there,
It looks like you were refunded on August 29, 2018.
Feel free to shoot us an email if you'd like more details (transaction ID etc..): https://generatepress.com/contact
I was refunded on August 29, 2018 but I have just bought a new one today (June 12, 2019).
I have sent an email (with Paypal transaction ID). Please help me to check.
Thank you.
Should be good to go now. Sorry for the wait! :)
Thank you for your supporting. It is ok.
Awesome - thanks for your purchase! :)
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