[Support request] Pivot – YouTube video embed issue

[Laura]

Hello,
I am having an issue with the homepage of the Pivot design – from the site library.
The YouTube video that is there I am trying to replace with my video via the embed code. While this should be a simple thing to do… I cannot get a new video set.
Can you please help.
Thank you

GeneratePress 2.2.2

[David]

Hi there,

any chance we can see the site? If you need to send temporary login you can via the Account Issue form:

https://generatepress.com/contact/

Please add the URL for this topic to the form

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Laura]

Ok sent login info via the contact page – thank you

[David]

Can you link me to the video you are trying to embed?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Laura]

[David]

That is very weird.
What happens if you create a new embed widget and add the new video?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Laura]

I will give it a try – can I take over or are you editing?

[David]

Oops – i am out of there 🙂 all yours

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Laura]

Ok so that does not work either – even tried a different video.

[David]

Hmmm – it sounds like a caching issue but i can’t see you have any cache plugins. Can you try clearing the BB cache and any server caches you have?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Laura]

I added a cache plugin and cleared all and still not working. Is this a hosting issue, theme, or? any idea? Thank you

[David]

Would you mind trying to add the embed to a brand new page? Sorry just trying to narrow down where the issue lies.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Laura]

the video will not add in other pages – I have to get this moving – your thoughts would be appreciated – wait for a fix or start over?

[David]

Well it looks like it works just by adding the video URL.
iFrame Embeds could be being blocked by your servers ModSec rules… found this which refers to that issue:

http://forum.wpbeaverbuilder.com/support/q/video-embedding-not-working/

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Laura]

Thank you David, I will send this to the host. Appreciate your help. : )

[Author]

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