- This topic has 21 replies, 2 voices, and was last updated 1 year, 8 months ago by David.
February 26, 2019 at 5:08 am #821923Laura
I am having an issue with the homepage of the Pivot design – from the site library.
The YouTube video that is there I am trying to replace with my video via the embed code. While this should be a simple thing to do… I cannot get a new video set.
Can you please help.
Thank youGeneratePress 2.2.2February 26, 2019 at 6:04 am #821982DavidStaffCustomer Support
any chance we can see the site? If you need to send temporary login you can via the Account Issue form:
Please add the URL for this topic to the formFebruary 26, 2019 at 6:21 am #821995Laura
Ok sent login info via the contact page – thank youFebruary 26, 2019 at 6:29 am #822004DavidStaffCustomer SupportFebruary 26, 2019 at 6:38 am #822017LauraFebruary 26, 2019 at 6:49 am #822161DavidStaffCustomer SupportFebruary 26, 2019 at 6:59 am #822174Laura
I will give it a try – can I take over or are you editing?February 26, 2019 at 7:04 am #822180DavidStaffCustomer SupportFebruary 26, 2019 at 7:36 am #822235Laura
Ok so that does not work either – even tried a different video.February 26, 2019 at 7:43 am #822246DavidStaffCustomer SupportFebruary 26, 2019 at 7:57 am #822270Laura
I added a cache plugin and cleared all and still not working. Is this a hosting issue, theme, or? any idea? Thank youFebruary 26, 2019 at 8:07 am #822282DavidStaffCustomer SupportFebruary 26, 2019 at 8:14 am #822292Laura
the video will not add in other pages – I have to get this moving – your thoughts would be appreciated – wait for a fix or start over?February 26, 2019 at 8:39 am #822323DavidStaffCustomer Support
Well it looks like it works just by adding the video URL.
iFrame Embeds could be being blocked by your servers ModSec rules… found this which refers to that issue:February 26, 2019 at 8:54 am #822349Laura
Thank you David, I will send this to the host. Appreciate your help. : )
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