[Resolved] Pages do not load after adding an image to page header and hard crop enabled

[Reinhold Schneider]

Hi Tom!
I got a strange problem.
When I add an image to the page header and enable hard crop the page does not load fully. Neither as a preview nor when I publish it.
It stops after loading the header, navigation and title and before loading the page header image, widgets and all the rest of the page.
With hard crop disabled everything works and the page shows up completely, but that’s not what I need.
This did not happen before and I’m not sure, when it started and why.
Everything I published before still works fine, but nothing new does.
Any suggestions?
Regards
Reinhold

[Reinhold Schneider]

The problem is the same on two different sites, running on different servers!
Just checked.

[Tom]

Hi Reinhold,

Can you try enabling WP_Debug and let me know if any errors show up? http://codex.wordpress.org/WP_DEBUG

Your servers might not allow WordPress to change the image (permission issues).

Let me know 🙂

[Reinhold Schneider]

Hi Tom!

Thanks for your answer!
It seems to be a bug in a plugin, I think:

Fatal error: Call to undefined method EWWWIO_Imagick_Editor::opacity() in
/var/www/web3428/html/Reisen-heilt/wordpress_reisen-heilt/wp-content/plugin
s/gp-premium/addons/generate-blog/inc/bfi_thumb.php on line526

When I deactivate the plugin, hard crop and the header image work.
Should I contact them and see, whether they get it going?
Or is it something you would have to adjust in GeneratePress?

Best regards
Reinhold

[Tom]

Hmm, the newest update (coming very soon) may fix this – looks like your server is missing some settings.

Can you contact your host and make sure either Imagick or the GD library are installed on your server (they’ll know what that means).

Let me know 🙂

[Reinhold]

Hi Tom!
They suggest to try another php-version.
That’s all from them.
Maybe it’s just and only a problem with the plugin (EWWW Image Optimizer).
You could install it and see whether it works – or not 😉
Best regards,
Reinhold

[Tom]

I just installed that plugin and hard cropped an image – didn’t seem to have any issue.

Maybe it’s the settings you have enabled in the plugin? Maybe bring things back to stock?

[Reinhold]

Hi Tom!
We didn’t change the settings of the plugin.
Maybe the problems came with its last update, I’m not sure.
So, we’ll see and “work around that issue” until it vanishes again…

[Tom]

Very odd – so it works perfectly when that plugin is deactivated?

Hopefully the next update fixes this – it’s finally ready to be released 🙂

[Reinhold]

That’s right, everything’s ok, when the plugin is deactivated.

[Tom]

I’ll run some more tests, but I’m going to assume it’s a server thing if it works for me and not for you.

Let me know if you find out anything more 🙂

[Reinhold]

They said again, it must be the php-version and I should try another.
That’s odd, too 😉

[Tom]

Are they not willing to upgrade their version of PHP? Very weird..

[Reinhold]

5.4 is running by default.
5.3, 5.5 and 5.6 are possible, too.

[Tom]

Hmm, shouldn’t actually make a difference. Let’s see how the new version works with it once I release it 🙂

[Author]

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