Archived topic

Pages do not load after adding an image to page header and hard crop enabled

16 replies · Started by Reinhold Schneider on January 14, 2015

Viewing posts 1–15 of 17

January 14, 2015 at 4:49 pm #65218

Hi Tom!
I got a strange problem.
When I add an image to the page header and enable hard crop the page does not load fully. Neither as a preview nor when I publish it.
It stops after loading the header, navigation and title and before loading the page header image, widgets and all the rest of the page.
With hard crop disabled everything works and the page shows up completely, but that's not what I need.
This did not happen before and I'm not sure, when it started and why.
Everything I published before still works fine, but nothing new does.
Any suggestions?
Regards
Reinhold

January 14, 2015 at 4:55 pm #65222

The problem is the same on two different sites, running on different servers!
Just checked.

January 14, 2015 at 7:06 pm #65249

Hi Reinhold,

Can you try enabling WP_Debug and let me know if any errors show up? http://codex.wordpress.org/WP_DEBUG

Your servers might not allow WordPress to change the image (permission issues).

Let me know :)

January 15, 2015 at 12:50 am #65318

Hi Tom!

Thanks for your answer!
It seems to be a bug in a plugin, I think:

Fatal error: Call to undefined method EWWWIO_Imagick_Editor::opacity() in
/var/www/web3428/html/Reisen-heilt/wordpress_reisen-heilt/wp-content/plugin
s/gp-premium/addons/generate-blog/inc/bfi_thumb.php on line526

When I deactivate the plugin, hard crop and the header image work.
Should I contact them and see, whether they get it going?
Or is it something you would have to adjust in GeneratePress?

Best regards
Reinhold

January 15, 2015 at 1:32 pm #65503

Hmm, the newest update (coming very soon) may fix this - looks like your server is missing some settings.

Can you contact your host and make sure either Imagick or the GD library are installed on your server (they'll know what that means).

Let me know :)

January 20, 2015 at 9:47 am #67032

Hi Tom!
They suggest to try another php-version.
That's all from them.
Maybe it's just and only a problem with the plugin (EWWW Image Optimizer).
You could install it and see whether it works - or not ;)
Best regards,
Reinhold

January 20, 2015 at 4:17 pm #67156

I just installed that plugin and hard cropped an image - didn't seem to have any issue.

Maybe it's the settings you have enabled in the plugin? Maybe bring things back to stock?

January 21, 2015 at 3:44 am #67306

Hi Tom!
We didn't change the settings of the plugin.
Maybe the problems came with its last update, I'm not sure.
So, we'll see and "work around that issue" until it vanishes again...

January 21, 2015 at 12:26 pm #67396

Very odd - so it works perfectly when that plugin is deactivated?

Hopefully the next update fixes this - it's finally ready to be released :)

January 21, 2015 at 12:42 pm #67402

That's right, everything's ok, when the plugin is deactivated.

January 22, 2015 at 12:18 am #67565

I'll run some more tests, but I'm going to assume it's a server thing if it works for me and not for you.

Let me know if you find out anything more :)

January 22, 2015 at 6:00 am #67662

They said again, it must be the php-version and I should try another.
That's odd, too ;)

January 22, 2015 at 11:00 am #67743

Are they not willing to upgrade their version of PHP? Very weird..

January 22, 2015 at 11:45 am #67801

5.4 is running by default.
5.3, 5.5 and 5.6 are possible, too.

January 23, 2015 at 10:49 am #68084

Hmm, shouldn't actually make a difference. Let's see how the new version works with it once I release it :)

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