[Support request] Page won't load at top

Home Forums Support [Support request] Page won't load at top

Home Forums Support Page won't load at top

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #749150
    Genevieve

    Hi There

    Just today our home page won’t load at the top any more. Haven’t changed anything. Is it something to do with the header?

    Thanks heaps.

    #749159
    Leo
    Staff
    Customer Support

    Hi there,

    Don’t think I’m seeing any issues:
    https://www.screencast.com/t/bXGT1cfvooZe

    Are you seeing something different?

    Let me know ๐Ÿ™‚

    #749174
    Genevieve

    Yeah it loads half way down the page for us. Just tried it on different internet browsers but still does the same.

    #749189
    Leo
    Staff
    Customer Support

    Think I see the issue but only happens to me sometimes.

    Can you try #1 here to eliminate any plugin conflicts first?
    https://docs.generatepress.com/article/debugging-tips/

    Let me know ๐Ÿ™‚

    #749200
    Genevieve

    Hmm it doesn’t seem to be a GP issue because when the plugin is deactivated the page still loads in the wrong place. Sorry about that. Thanks heaps for your help.

    #749205
    Leo
    Staff
    Customer Support

    Sorry you found the solution?

    You will need to first deactivate all plugins except GP premium first.

Viewing 6 posts - 1 through 6 (of 6 total)
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