[Support request] Page Headers – Logo does not change

[Kim]

Hi,

I’ve created some page headers and add an alternative Logo to them. Unfortunately the logo does not change and the default logo is still visible on the specific sites. I’ve already cleared the sites cache but with no result.

Can you please help me with this issue!

Many thanks!

[Leo]

Hi there,

Can you link us to the page in question?

You can edit the original topic and use the private URL field.

[Kim]

Hi Leo,

the page is under development. I will get back to this topic as soon as it is online.

BR Maike

[Leo]

Sounds good. We will be here 🙂

[Kim]

Hi Leo,

I’ve set the site to visible for you. You can see the issue on the homepage for example. The logo should be white (added to the page header in the logo settings), but it still shows the default one.

Hope you can help!

BR
Maike

[Leo]

Is it working now?

I do see a white logo: http://www.screencast.com/t/8GnTmZOmd

[Kim]

That’s really weird…I always see the yellow one. I’ve tried in different browsers and even on my iphone and ipad it shows the default yellow one.

https://www.dropbox.com/s/449izbn2hasbb84/FireShot%20Capture%2012%20-%20Kim%20Fleckenstein%20Training%20I%20Onlinepro_%20-%20https___training.kimfleckenstein.com_.png?dl=0

Do you have an idea what is causing this issue?

Many thanks!
Maike

[Leo]

Try clearing your browser cache or use incognito mode.

[Kim]

Hi,

the site is online now, but the issue still remains. I’ve cleared the cache, tried different browsers, computers and also in Incognito mode…the alternative logo (white one) I’ve set within the page headers is never shown.

Could you have another look please!

Many thanks 🙂

[Leo]

I do see the white one: http://www.screencast.com/t/aVwlzbs3XK

Is that still the wrong one?

[Kim]

We still see a yellow logo everywhere 🙁 I’ve also tried on a friends laptop…

[Leo]

Tried on two laptops and both worked correctly.

Can you try clearing browser cache and use the incognito mode?

[Author]

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