[Resolved] Page Header Template Issues

[Sandee]

Hi,
I have a site where I have used the Page Hero element block, applied it to ALL PAGES, but I can’t get it to appear. I was able to get it to appear on pages in the past, but I can’t get it to appear anymore. Can you help me figure out the issue?

Thanks!
Sandee

[Fernando]

Hi Sandee,

Can you share a link to a page on your site where it isn’t appearing?

Can you also share admin login credentials so we can take a closer look at your setup?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Sandee]

Sure — I forgot to do that. My apologies.

Thank you!
Sandee

[Fernando]

I see. That’s odd.

Can try creating a new Page Hero just for that page to test?

Let us know what happens.

[Sandee]

It works just fine when I create a new header and add it to that page. I’m not sure why the other one doesn’t work though.

[Fernando]

I see.

Can you try setting the display rule location of this new Test Page Hero to “All Pages”?

If this works, use this new Page Hero instead.

It may be some sort of database or saving issue that’s causing this.

[Sandee]

Okay, I used the new page hero, but it still didn’t appear on every page until I resaved a bunch of them. That feature feels a little buggy for me, but I admit it may be operator error.

Thanks!

[Fernando]

I see. Glad it’s resolved now. You’re welcome, Sandee!

[Author]

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