[Support request] Page Header Erasing Blog Section

[Francisca]

Hi, Everyone. A few months ago I created a blog for my website. At the beginning I created a Page Header with GeneratePress, but then decided I was not going to use it so I deleted it. Every now and then the page header “resucitates” and erases my blog page. This is easily fixed by updating the page, but the problem is that I have no clue when it is about to happen and content marketing is crucial for our company.

The page should look like this:

But when the page header comes back from death it looks like this:

I appreciate any guidance you could give me on this issue. Thanks!

GP Premium 1.7.2

[Leo]

Hi there,

So this just happens sometimes? That’s really weird. Haven’t had others reported this before.

I just checked the blog page and not seeing the page header or the code for it so it’s bit hard to debug.

Is that page header already deleted?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Francisca]

Yes, the page header is already deleted.

Do you think it could be fixed by creating a new blog page and transferring my posts there? Any suggestion on how to do it without losing the changes I’ve made with CSS?

Thank you.

[Leo]

Hmm I don’t think that will help but again I’m not sure what could be causing this.

Perhaps a caching issue? Any caching plugins?

Can you let us know when it happens again?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Francisca]

No caching plugin. Should I have one?

I’ll do my best to post here the next time it happens, but since we’re frequently posting content the page has to be up all the time.

Thanks.

[Leo]

Caching plugins are not required. I was just wondering as it’s the only thing that I can think of that would cause something like this.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Francisca]

Hi. I Found the common denominator for this problem: it happens every time I make changes to a page on the public site and publish them.

Any idea on what might be the cause?

I have to fix my public site as soon as this happens as we do a lot of content marketing, but you can take a look at my staging site: http://www-dev.myhotel.com.es/blog/

[Tom]

So that page doesn’t look like it’s been assigned as the posts page in Settings > Reading. On your staging site, is there a page set as the posts page?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Francisca]

It is assigned. Here’s a screenshot of my settings:

The way I see it, it looks like the site “forgets” that’s the posts page whenever I made new changes a page.

I am using Elementor to create most of my static content. Could that be interferring?

[Tom]

There’s certainly something interfering – that’s default WP functionality.

Can you reproduce it with all of your other plugins deactivated?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Francisca]

I tried that. It seems to happen whenever I do changes with Elementor. I deactivated it and made changes to pages with the WP Editor and the blog didn’t dissapear.

[Tom]

It may be something to report to them.

They’ll likely ask you to try with no other plugins activated and with one of the Twenty-x themes activated, so it might be worth trying that first to rule out conflicts.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Author]

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