- This topic has 6 replies, 2 voices, and was last updated 3 months ago by Kasia.
June 16, 2020 at 12:47 pm #1330443Kasia
I have a problem assigning licenses on my site.
I get the message:
cURL error 28: Connection timed out after 10003 milliseconds
Hosting support says that cURL is enabled and the rest is a matter of server settings on its own: “the described situation is not the result of an error, but only requires appropriate configuration on the client side.”
My serwer config:
app.engine=php app.engine.version=7.2 http.firewall=none environment=production container.image=stableJune 16, 2020 at 5:20 pm #1330638TomLead DeveloperLead Developer
We’ve noticed this issue with OVH, unfortunately. Their servers are unable to communicate with our server to verify the license.
We’ve checked with our server and confirmed nothing is blocked on our end. It seems to be pretty consistent from OVH, so I’m assuming it’s something in their internal setup that’s preventing the communication.
The only workaround as of right now is manual updates: https://docs.generatepress.com/article/updating-gp-premium/June 17, 2020 at 7:01 am #1331239Kasia
What could I try to change in the internal configuration?June 17, 2020 at 2:37 pm #1331884TomLead DeveloperLead Developer
I’m not sure, unfortunately. I’m not a server expert, so I rely heavily on what our server techs tell me. I’ve reported this OVH issue to them, and they’ve confirmed that there’s nothing on our end blocking it.
If you report it to OVH, they might be able to investigate further (it will likely need to go beyond regular customer support).June 18, 2020 at 3:55 am #1332478Kasia
As I wrote: already contacted OVH in this case, in addition to more than once. They don’t want to solve this problem. They encourage paid Support, whose prices are not acceptable. There was no similar problem on another server, so I don’t see the reason to extort extra money.
At the end of the hosting period, I will consider changing it. I’ve been with OVH for almost 10 years, but the latest support policy has definitely changed for the worse.June 18, 2020 at 11:24 am #1333115TomLead DeveloperLead DeveloperJune 22, 2020 at 8:17 am #1337639Kasia
You don’t have to apologize, because it’s not your fault.
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