- This topic has 16 replies, 2 voices, and was last updated 8 months, 1 week ago by David.
May 22, 2017 at 12:46 pm #322405Takis
Hello i bought the premium plugin but i can’t customize anything.
It says Oops! That page can’t be found.
What is wrong?
Thanks!GeneratePress 1.3.46GP Premium 1.3May 22, 2017 at 12:47 pm #322408TomLead DeveloperLead DeveloperMay 22, 2017 at 12:55 pm #322417Takis
All the pages work just fine…
And if i change theme everything is ok….
When i choose generatepress i can’t customize anythingMay 22, 2017 at 1:04 pm #322423TomLead DeveloperLead DeveloperMay 22, 2017 at 1:05 pm #322424Takis
Customize.php Failed to load resource: the server responded with a status of 404 (Not Found)
i will upload it by ftp and i will let you know….May 22, 2017 at 1:09 pm #322431TomLead DeveloperLead Developer
Customize.php is a core WordPress file.
If it’s missing, it means you need to re-install WordPress, or your server is having issues.
Have you contacted their support?May 22, 2017 at 1:14 pm #322434Takis
With other themes it’s working just fine….
Only with generatepress i have problems….
I will try it and in another site…..May 22, 2017 at 1:17 pm #322438Takis
Sorry it was a server issue!!!!!!
Everything works great now…!May 22, 2017 at 1:30 pm #322444TomLead DeveloperLead DeveloperMay 23, 2017 at 3:18 pm #323128Jansie
Could you perhaps elaborate on what the problem was with your server?
I’m getting the same issue. My host, tmdhosting.com, says they can’t help. Perhaps you could shed some light on the issue?
Would really appreciate that. I’m stuck in limbo.May 23, 2017 at 10:40 pm #323237Takis
Dear friend we have that issue too with tmdhosting!
What we noticed:
It’s happening everyday at a particular time. It lasts for about 40 minutes. And then everything it’s working again.
During that time that the problem occurs you can’t customize the theme. Any theme at any site if you have at your package – let’s say – 6 sites.
So far we haven’t found a solution. Error logs are clear!
Just to know and if you want to refer to us at your problem at technical support our ticket is #925131
Thanks!May 23, 2017 at 11:59 pm #323252Jansie
Thanks so much for your reply. I shall forward it to tmd.May 24, 2017 at 12:01 am #323253Takis
Let us know for the issue….
Thank you also!May 24, 2017 at 12:04 am #323254Jansie
I have just contacted TMD. I also sent them the link to this thread. Hopefully we can get this sorted.May 24, 2017 at 12:29 am #323262TomLead DeveloperLead Developer
Good to know you’re both using the same hosting. These are the only two reports of this issue, so I’m assuming there’s some sort of server weirdness going on.
Hopefully TMD can figure it out.
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