[Resolved] Oops! That page can’t be found

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Viewing 15 posts - 1 through 15 (of 17 total)
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  • #322405
    Takis

    Hello i bought the premium plugin but i can’t customize anything.

    It says Oops! That page can’t be found.

    What is wrong?

    Thanks!

    GeneratePress 1.3.46
    GP Premium 1.3
    #322408
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    All pages are saying this? Or only one page?

    #322417
    Takis

    All the pages work just fine…
    And if i change theme everything is ok….

    When i choose generatepress i can’t customize anything

    #322423
    Tom
    Lead Developer
    Lead Developer

    What do you mean by all the pages work fine? Which pages are showing the 404 error then?

    #322424
    Takis

    Customize.php Failed to load resource: the server responded with a status of 404 (Not Found)

    i will upload it by ftp and i will let you know….

    #322431
    Tom
    Lead Developer
    Lead Developer

    Customize.php is a core WordPress file.

    If it’s missing, it means you need to re-install WordPress, or your server is having issues.

    Have you contacted their support?

    #322434
    Takis

    With other themes it’s working just fine….

    Only with generatepress i have problems….
    I will try it and in another site…..

    #322438
    Takis

    Sorry it was a server issue!!!!!!

    So sorry….

    Everything works great now…!

    #322444
    Tom
    Lead Developer
    Lead Developer
    #323128
    Jansie

    Takis,

    Could you perhaps elaborate on what the problem was with your server?

    I’m getting the same issue. My host, tmdhosting.com, says they can’t help. Perhaps you could shed some light on the issue?

    Would really appreciate that. I’m stuck in limbo.

    #323237
    Takis

    Dear friend we have that issue too with tmdhosting!
    What we noticed:

    It’s happening everyday at a particular time. It lasts for about 40 minutes. And then everything it’s working again.
    During that time that the problem occurs you can’t customize the theme. Any theme at any site if you have at your package – let’s say – 6 sites.

    So far we haven’t found a solution. Error logs are clear!
    Just to know and if you want to refer to us at your problem at technical support our ticket is #925131
    Thanks!

    #323252
    Jansie

    Thanks so much for your reply. I shall forward it to tmd.

    #323253
    Takis

    Let us know for the issue….

    Thank you also!

    #323254
    Jansie

    I have just contacted TMD. I also sent them the link to this thread. Hopefully we can get this sorted.

    #323262
    Tom
    Lead Developer
    Lead Developer

    Good to know you’re both using the same hosting. These are the only two reports of this issue, so I’m assuming there’s some sort of server weirdness going on.

    Hopefully TMD can figure it out.

Viewing 15 posts - 1 through 15 (of 17 total)
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