[Support request] Off canvas menu not appearing

[Paula]

Hi,

I’ve got a problem with off canvas menu. It suddenly disappeared and no matter what I do, it is not there. I can’t add any widgets nor information there. Can you please help me? I use GeneratePress Premium.

Thank you in advance!
Paula

[David]

Hi there,

in Customizer > Layout > Primary Navigation can you increase the Mobile Menu Breakpoint ( the default is 768px ) as currently the toggle is only visible on really small mobile devices

[Paula]

Dear David,

Thank you for your reply! I increased the Mobile Breakout Point but Off Canvas Menu didn’t appear. Moreover, increasing Mobile Point over 1200 px messes with my top menu, so I stopped on this number. Do you have any other idea what can help with Off Canvas Menu? I may have changed something by accident as it worked before but unfortunately I cannot track what was changed.

Thank you in advance!
Paula

[Leo]

Hi there,

Any chance you can link us to the site in question?

You can use the private information field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Let me know 🙂

[Paula]

Hi Leo,

This is the site I am working on: https://mowdorzeczy.pl/

Thank you in advance!
Paula

[David]

Can you delete whatever value you added to the Mobile Menu Breakpoint field, and enter 768
Then in Customizer > Layout > Off Canvas – can you make sure its set to Desktop and Mobile.

Let me know. If its still a problem, would you provide us with a temporary admin login so we can take a look?

[Paula]

Hi David,

Thank you very much for your help. Unfortunately, the problem still exists.
I have introduced my login details in a private message below.

The thing is that changing things in desktop version messes up mobile versions and I am not sure how. That’s why it’s not very intuitive for me. Now, my main header in mobile version also does not appear as before and I am not sure what to change as the only things I did was introducing changes into desktop version, not the mobile one 🙂

Thank you in advance!

[David]

Can you clear any browser caches and check now?

[Paula]

Hi David,

Unfortunately, clearing browser caches didn’t work and the problem with both menus still persists. I will try to change some setting during the weekend and maybe it will help.

Have a nice Friday!
Paula

[David]

Its working on my desktop and my iphone – i can have one of my colleagues check too if you want ?

[Author]

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