Archived topic

Nothing in purchase history

3 replies · Started by David on November 14, 2017

Viewing posts 1–4 of 4

November 14, 2017 at 6:48 am #424060

Hello again, GP.

This didn't seem to be an issue earlier, but it seems that here is no purchase history in the account that's here for GeneratePress. It's a problem in that we won't be able to update to future versions without the license key.

By any chance would that have been e-mailed to us?

November 14, 2017 at 9:16 am #424206

Hi David,

We're currently having trouble with our store plugin doing this on the odd occasion. We're working with the developers to get it solved.

Any chance you can email us your transaction ID so we can manually credit your account?: https://generatepress.com/contact/

November 14, 2017 at 11:03 am #424291

Thank you for the quick response! I'll send that info to you all right now!

November 14, 2017 at 3:07 pm #424438

Fixed - everything should be good now.

Let me know :)

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