- This topic has 8 replies, 4 voices, and was last updated 3 years, 9 months ago by Leo.
August 22, 2018 at 3:59 am #656595Patricia
When importing Aspire I get a 500 Internal server error.
I’ve searched the forum and found this info:
The following server settings can be increased to better allow GP to upload and process the import files.
But Hostgator can’t increase limits on shared hosting:
Unless I move the account to VPS or Dedicated Server, which I wouldn’t do just because of a demo site, we won’t be able to import.
They’ve also installed php-xml but still not working.
Any other way to upload the demo theme? Is it on some sort of .zip file I could upload?
PatriGeneratePress 2.1.4August 22, 2018 at 10:28 am #657048TomLead DeveloperLead Developer
Can you try the Further Debugging step here?: https://docs.generatepress.com/article/error-codes-importing/#further-debugging
It will allow us to know exactly what issue your server is running into.
Let me know 🙂August 24, 2018 at 1:55 am #658636Patricia
I’ve added these two lines to wp-config.php:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
Not sure how to proceed now. Is this something you do from your end?
PatriAugust 24, 2018 at 7:29 am #658858DavidStaffCustomer Support
If you can follow this part of the debugging guide, by accessing your server over FTP or asking your host for assistance:
Now you’ll find a file named
debug.login the wp-content folder on your server. Open this file, and look at the end for any errors.August 24, 2018 at 11:57 am #659130Patricia
Ok, I spoke to Hostgator as I couldn’t find debug.log but they told me error_log would be the one to look for.
I found it and opened it, here’s what it says:
[06-Aug-2018 23:11:45 UTC] PHP Warning: require_once(/home1/name/public_html/wp-content/plugins/wpforms-lite/includes/class-frontend.php): failed to open stream: No such file or directory in /home1/name/public_html/wp-content/plugins/wpforms-lite/wpforms.php on line 311
[06-Aug-2018 23:11:45 UTC] PHP Fatal error: require_once(): Failed opening required ‘/home1/name/public_html/wp-content/plugins/wpforms-lite/includes/class-frontend.php’ (include_path=’.:/opt/php55/lib/php’) in /home1/name/public_html/wp-content/plugins/wpforms-lite/wpforms.php on line 311
[06-Aug-2018 23:11:45 UTC] PHP Fatal error: Call to undefined function is_user_logged_in() in /home1/name/public_html/wp-content/mu-plugins/endurance-page-cache.php on line 370
Is this what you need?August 24, 2018 at 1:44 pm #659196LeoStaffCustomer SupportAugust 24, 2018 at 5:25 pm #659288Patricia
I did what you suggested but still, I get the 500 Internal Server Error.August 24, 2018 at 5:29 pm #659289Patricia
Success. I disabled all plugins except GeneratePress, Elementor and WP Posts.
No idea which one was causing the error, but it worked.
PatriAugust 24, 2018 at 7:13 pm #659319
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