[Resolved] Not able to import demo site – Hostgator limits cannot be changed

[Patricia]

Hi;

When importing Aspire I get a 500 Internal server error.

I’ve searched the forum and found this info:

The following server settings can be increased to better allow GP to upload and process the import files.
upload_max_filesize (256M)
max_input_time (300)
memory_limit (256M)
max_execution_time (300)
post_max_size (512M)

But Hostgator can’t increase limits on shared hosting:
https://support.hostgator.com/articles/php-settings-that-cannot-be-changed

Unless I move the account to VPS or Dedicated Server, which I wouldn’t do just because of a demo site, we won’t be able to import.

They’ve also installed php-xml but still not working.

Any other way to upload the demo theme? Is it on some sort of .zip file I could upload?

Please help.

Thanks

Patri

[Tom]

Oh Hostgator..

Can you try the Further Debugging step here?: https://docs.generatepress.com/article/error-codes-importing/#further-debugging

It will allow us to know exactly what issue your server is running into.

Let me know 🙂

[Patricia]

Thanks.

I’ve added these two lines to wp-config.php:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );

Not sure how to proceed now. Is this something you do from your end?

Thanks again.

Patri

[David]

Hi there,

If you can follow this part of the debugging guide, by accessing your server over FTP or asking your host for assistance:

Now you’ll find a file named debug.log in the wp-content folder on your server. Open this file, and look at the end for any errors.

[Patricia]

Ok, I spoke to Hostgator as I couldn’t find debug.log but they told me error_log would be the one to look for.

I found it and opened it, here’s what it says:

[06-Aug-2018 23:11:45 UTC] PHP Warning: require_once(/home1/name/public_html/wp-content/plugins/wpforms-lite/includes/class-frontend.php): failed to open stream: No such file or directory in /home1/name/public_html/wp-content/plugins/wpforms-lite/wpforms.php on line 311
[06-Aug-2018 23:11:45 UTC] PHP Fatal error: require_once(): Failed opening required ‘/home1/name/public_html/wp-content/plugins/wpforms-lite/includes/class-frontend.php’ (include_path=’.:/opt/php55/lib/php’) in /home1/name/public_html/wp-content/plugins/wpforms-lite/wpforms.php on line 311
[06-Aug-2018 23:11:45 UTC] PHP Fatal error: Call to undefined function is_user_logged_in() in /home1/name/public_html/wp-content/mu-plugins/endurance-page-cache.php on line 370

Is this what you need?

[Leo]

Tom will be away until later today.

What happens if you disable the plugins that were mentioned in the errors above?

[Patricia]

I did what you suggested but still, I get the 500 Internal Server Error.

[Patricia]

Success. I disabled all plugins except GeneratePress, Elementor and WP Posts.

No idea which one was causing the error, but it worked.

Thanks everyone.

Patri

[Leo]

Glad we could help 🙂

[Author]

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