- This topic has 11 replies, 3 voices, and was last updated 1 year, 6 months ago by David.
December 14, 2020 at 7:53 pm #1580864Sam
Earlier, I was able to click on “Appearance > Customize” and it would take me to GeneratePress premium theme settings.
However, when click on “Customize” now, all it shows me is the “Widgets” option which shows following text when clicked:’
Your theme has 11 widget areas, but this particular page doesn’t display them.
You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.
Please help resolve the issue at your earliest convenience.December 14, 2020 at 7:57 pm #1580869LeoStaffCustomer SupportDecember 14, 2020 at 8:01 pm #1580873Sam
I am afraid disabling the plugins will cause many features to break.
FYI, I am using everything latest i.e. wordpress 5.6, and latest version of GP premium.
Any other way you can assist?
Thanks.December 15, 2020 at 6:01 am #1581395DavidStaffCustomer Support
plugins store there settings in the database ( well at least well written ones do ) do deactivating a plugin then re-enabling it should return the site as normal.
Does you Host offer a Staging site ? If so the best way to test is to push the live site to staging, check for the issue, and then try what Leo suggested.December 15, 2020 at 5:57 pm #1582240Sam
The problem seems to have gone away on its own after I deactivated/disabled the Woocomerce feature of GP premium theme. I thought this is something you may want to know.
Thanks.December 16, 2020 at 1:08 am #1582517DavidStaffCustomer SupportDecember 16, 2020 at 8:27 am #1583205Sam
I enabled Woocommerce and then activated GP premium sub-plugin for Woocommerce. This seems to have caused the issue. Right now, both have been disabled.
Hope this helps you figure out the issue.
Does this mean I will not be able to use Woocommerce on my website?December 16, 2020 at 8:50 am #1583237DavidStaffCustomer SupportDecember 16, 2020 at 2:10 pm #1583538Sam
Server architecture Linux 4.9.159-vs188.8.131.52-vs+ x86_64 Web server Apache PHP version 7.2.33 (Supports 64bit values) PHP SAPI cgi-fcgi PHP max input variables 1000 PHP time limit 120 PHP memory limit 256M Max input time -1 Upload max filesize 512M PHP post max size 512M cURL version 7.64.0 OpenSSL/1.1.1d Is SUHOSIN installed? No Is the Imagick library available? Yes Are pretty permalinks supported? Yes .htaccess rules Your .htaccess file contains only core WordPress features.December 17, 2020 at 2:30 am #1584055DavidStaffCustomer SupportDecember 19, 2020 at 11:24 am #1587386Sam
I have upgraded to PHP 7.4.
Please specify the benefits of increasing PHP memory to at least 512mb.
Thanks.December 20, 2020 at 7:03 am #1588198
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