[Support request] New logo does not show in header

[Marco]

Hi,

I have changed my logo through customizer, and where the old logo showed without issues, the new logo will not. I deleted the old logo.

In customizer they do show in the editor field (left part of the screen), but not in the preview.

The same logo does show in mobile, and when I set the option “Use Navigation as Header” it does show as well.

Site url https://ncj.es

Logo is supposed to be left between first and second menu.

[David]

Hi there,

can you add the Logo to the Customizer > Site Identity and then let me know.

[Marco]

I did that of course.

As I stated before, the logo worked just fine, until I uploaded a new one and deleted the old one.

[Leo]

Have you done this here?
https://www.screencast.com/t/8GAinw0OfCfr

If that doesn’t help, please try disabling all plugins except GP Premium.

Let me know 🙂

[Marco]

did that, doesn’t help.

[David]

Can you try adding a different image file for the logo ? So we can eliminate an issue with the image file or its file name.

[Marco]

I have tried different names, tried png and jpg.
even tried a completely different image.
Lastly,k i tried uploading the old logo.
nothing works.

[David]

hmmm…. odd – can you go to Customizer > Layout > Navigation and tell me is there still an option in there for adding a site logo ?

[Marco]

Hi,

There is no customizer -> layout -> navigation

Only at customizer -> layout -> header there is a logo option under mobile header:

[David]

Could you provide us with temporary admin access to the site so we can take a look?
If so you can send login via the Account Issue form:

https://generatepress.com/contact/

Please include the URL of this topic in the form so we can keep track.

[Marco]

form has been sent with administrator user details

[Marco]

i checked and in chrome i can login with the details, in firefox not – not sure why.

[David]

Aah ok managed to get my Chrome in incognito to get in.
Go to Appearance > Elements and edit your Header Element > Site Header tab and click remove – looks like the old logo was applied here as well.

[Marco]

ah that was the issue!

[David]

Glad to here its resolved 🙂

[Author]

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