Archived topic
My video will not play on mobile device
5 replies · Started by Caro on June 22, 2021
Hello team! I am having issues with my homepage video. The client has requested it plays on a loop on the home page — with no visible controls. It look fab on the desktop but doesn't work on mobile.
I've read lots that suggests it's the autoplay feature that's causing the issue... I'm a real visual designer — rather than code — so this has me flummoxed.
Please can you help!
Hi there,
in the Video Block settings you must enable:
Autoplay
Loop
Muted
Plays Inline
Those are the necessary settings for it to work on mobile.
Hello David! Thank you ever so much :) Does this mean that my client can't have sound for desktop either?
Browsers won't autoplay a video if there is sound.
You can read more here on the policies google applied in chrome - which is pretty much the same for all browsers:
https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
Thank you ever so much! I'll pass that on to my client :)
You're welcome
