[Resolved] My site library is stuck on “Gathering Information”

Home Forums Support [Resolved] My site library is stuck on “Gathering Information”

Home Forums Support My site library is stuck on “Gathering Information”

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1977151
    Rachel

    I have tried to import the “Shop” from the site library. I also tried a few others just to see what would happen. They are all getting stuck at the “Gathering Information” step. I’ve tried it on two different test sites. I have deactivated plugins, have most recent versions etc. I am not getting any errors just keeps spinning.

    Any idea what could be wrong?

    Thanks
    Rachel

    #1977302
    Elvin
    Staff
    Customer Support

    Hi Rachel,

    There was an issue earlier today but this should be fixed already for everyone.

    Can you try importing again? Let us know how it goes. ๐Ÿ™‚

    A wise man once said:
    "Have you cleared your cache?"

    #1977938
    Rachel

    Thank you it is working now!

    #1979544
    Elvin
    Staff
    Customer Support

    No problem. ๐Ÿ˜€

    A wise man once said:
    "Have you cleared your cache?"

Viewing 4 posts - 1 through 4 (of 4 total)
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