[Support request] My site has broken Please help me.

Home Forums Support [Support request] My site has broken Please help me.

Home Forums Support My site has broken Please help me.

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  • #957721

    hello there,
    I’m getting this message in WP: GP Premium requires GeneratePress to be your active theme. Install now.

    after clicked install now my Child theme is deleted. 😣
    And my site design has broken.😭😭
    I have followed this guide to reinstall child theme but when I upload the .zip file. I’m getting this error:
    Installing Theme from uploaded file: generatepress_child.zip
    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/androj6m/public_html/wp-content/themes/generatepress_child/

    Theme installation failed.

    I’m also getting another an error here Appearance > Themes which is: Broken Themes The following themes are installed but incomplete.

    Please help me as soon as possible how do I fix this.


    Customer Support

    Hi there,

    I believe that happens if you modify your child theme name.

    Is your previous child theme still listed under Appearance > Themes?

    If it’s not then I would recommend restoring a backup file from your server.

    Usually servers have auto backup so it might be worth checking with your host.

    Let me know 🙂


    Hello Leo,
    I have never changed the name, and I do not remember when I have modified the name of my child theme.
    There is no exist previous child theme under Appearance > Themes.
    And why I see this error: Broken Themes
    The following themes are installed but incomplete.

    How do I take restoring a backup from the server? Can you send me a guide to take backup? And after restoring the backup file from server how do I fix this.

    Customer Support

    Every host has different procedures to restore backup which is why I suggested checking with your host support.

    We can take a closer look at the issue after it’s been restored successfully 🙂


    What should I restore a full backup or Child theme file? And
    after restoration backup, what procedures to fix this.

    Customer Support

    I don’t think you can restore just the child theme file but if you can, that might work.

    If not then try a full restore.

    Have you checked with your host yet?

    Let’s take look if the issue still exists after you restore it.

    Also I just checked your site and everything seems normal? I can still see the child theme.


    I have taken a full backup. Please help now what to do next.


    I have also reached there where my child theme have listed in the host Control panel. Please have a look at the attached picture of a listed child theme And now can you tell me please what to do next?

    child theme backup.PNG

    Lead Developer
    Lead Developer

    Open that generatepress_child folder and open the style.css file.

    Then make sure the header at the top of the file matches the one found in here: http://generatepress.com/api/themes/generatepress_child.zip

    The header is everything commented out at the top of the file.

    It sounds like the header info is broken in your child theme.

    Let me know 🙂


    Yes, header information by mistake deleted when I was keeping my style sheet file here to putting it in Additional CSS.

    Tom, after hearing your great sound, I copied the header information from the child theme of my other site and pasted it here now the site is working fine.

    I have another question when I open my site in opera mini browser for mobile devices than the site is looking broken.
    Please help me on how to how to fix that.

    Thank You

    Customer Support

    Have you tried clearing your browser cache or try incognito mode?

Viewing 11 posts - 1 through 11 (of 11 total)
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