Hi Tom, AL Guevara, I’m a reseller and user of your premium plugin since 2017 or 16.
My client, Tom Chester, sent you a support email earlier, asking you about his purchase of your $39 plugin in 2018. He was not aware he purchased this, had no idea he bought anything from you. (NEWB)
Today when he hired me again, he wanted to go to a 3 column theme (was using Twenty-Seventeen) so I naturally suggested he buy GP from you. When we got to your website to BUY it, his Firefox, showed a SAVED password so we used it and logged in.
He had no idea he had purchased this then, never downloaded or used it at his website. (Turn-stone.com)
So we’re asking you if you can reactivate his purchase, for a short time, so he doesn’t have to purchase it again.