[Resolved] my client Tom Chester

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This topic contains 4 replies, has 2 voices, and was last updated by  albabes 3 months ago.

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  • #1178950

    albabes

    Hi Tom, AL Guevara, I’m a reseller and user of your premium plugin since 2017 or 16.

    My client, Tom Chester, sent you a support email earlier, asking you about his purchase of your $39 plugin in 2018. He was not aware he purchased this, had no idea he bought anything from you. (NEWB)

    Today when he hired me again, he wanted to go to a 3 column theme (was using Twenty-Seventeen) so I naturally suggested he buy GP from you. When we got to your website to BUY it, his Firefox, showed a SAVED password so we used it and logged in.

    He had no idea he had purchased this then, never downloaded or used it at his website. (Turn-stone.com)

    So we’re asking you if you can reactivate his purchase, for a short time, so he doesn’t have to purchase it again.

    I’m a customer and an affiliate. (user: albabes)
    My Affiliate Link: https://generatepress.com/premium/?ref=364

    PS. not sure he used my affiliate LINK, and don’t care.

    Thanks Tom
    Alvaro Guevara

    #1178977

    Leo Customer Support

    Hi there,

    We’ve received the request through Account Issues from Tom.

    Tom will take a look later today.

    Thanks!

    #1179002

    albabes

    Thanks Leo

    #1179004

    Leo Customer Support
    #1179887

    albabes

    Thank’s Tom for granting my client “Tom Chester” his unused license again. for short time.

    AL Guevara

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