[Resolved] Mobile Logo broken ??

Home Forums Support [Resolved] Mobile Logo broken ??

Home Forums Support Mobile Logo broken ??

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #647789
    arthur

    Hi when viewing the website on a mobile device, or using the inspector but sending that it is a mobile device (apple and samsung s5 for sure) the logo on the top of the page shows up as a broken link – but the logo is definitely there. I ‘open image in new tab’ and it shows up. Something seems to be the matter.

    I checked to make sure it isn’t an http/https problem, which it doesn’t seem to be. I checked for problems with plugins – nothing. Themes – nothing.

    Please help!! You can reproduce this issue using the browser inspector I believe.

    thanks!

    #647951
    Leo
    Staff
    Customer Support

    Hi there,

    Have you solved this problem?

    The logo loads fine on my iPhone using chrome and safari:
    **
    Not seeing anything obvious from browser inspect either.

    #648069
    arthur

    Try reloading the page…..it is clearly not working, please see screencast:
    [redacted]

    #648074
    Leo
    Staff
    Customer Support

    It is absolutely working for me. My screenshot is from actual iPhone.

    ​Have you tested on an actual mobile device?

    ​Those simulator you are using sometimes aren’t the actual representation of the live site.

    #648076
    arthur

    Yes it came to my attention FROM a mobile device. It is an issue…..please look into it.

    #648510
    Leo
    Staff
    Customer Support

    Ok I’ve now tested on my phone, my iPad and my wife’s phone and the logo loads fine on all devices.

    Can you try using your phone with incognito mode and test it?

    Can you show a screenshot if it still doesn’t work?

    #648594
    arthur

    Hi yes tried with incognito it didn’t work. Client’s phone didn’t work. Screenshot is here: [redacted]

    #648633
    Tom
    Lead Developer
    Lead Developer

    It could have something to do with the retina logo. Can you try removing the retina logo in “Customize > Site Identity” to see if it fixes the issue?

    #648804
    arthur

    Hmm I added that in to fix the problem. Now when I pulled it out it seems okay – I’ll double check on my phone.

    thanks!

    #649429
    Tom
    Lead Developer
    Lead Developer

    No problem – try re-uploading the retina logo now.

    #649500
    arthur

    Do I need the retina logo? My original logo is retina ready I believe.

    #649503
    Tom
    Lead Developer
    Lead Developer

    The retina logo is simply an image that is twice the size of what it displays as. If your logo looks good on high definition screens, then you’re good without it 🙂

    #649513
    arthur

    #awesome #thanks

    #649514
    Tom
    Lead Developer
    Lead Developer

    You’re welcome 🙂

    #649516
    arthur

    Lastly, @Leo, I would prefer if you remove the screencast link. Thanks!

Viewing 15 posts - 1 through 15 (of 16 total)
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