[Support request] Mobile and Tablet With Elementor Not Working

[Julia]

Hi guys! Thanks for the awesome theme!

So I have GP Premium and Elementor, but when I access the page on mobile or tablet, it doesn’t show the same as desktop.

https://thebrandingirl.com

Can you assist?

Also: Custom Fonts pleaaaase

EDIT: Minify cache or settings was the issue, not sure which. Took a few tries.

[Julia]

And yes I’ve emptied all caches possible

[Julia]

Nope, issue came back.Randomly, and I cleaned all caches again.

[Leo]

Hi there,

Your site looks good to me on my mobile device.

Looks like you’ve fixed this again?

If you are still encountering issue, try #1 here: https://docs.generatepress.com/article/debugging-tips/

[Carmen]

Im having the exactly same issue here: https://trebolorganics.com/

Responsive version is not working, on mobile shows the same version than in desktop but smaller.

Would you help me, please?

GeneratePress 2.4.2
GP Premium 1.10.0

[Leo]

Looks like it’s working for me.

If not please check with Elementor’s support as I don’t see anything from GP on that site.

[Carmen]

No, it’s not working… If you try the mobile version in the browser it looks fine. But if you try directly in a mobile phone it doesn’t look right.

Can you try in a mobile phone, please?

Thanks in advance

[Leo]

Have you tried disabling all plugins except GP Premium and Elementor to eliminate any conflicts?

[Carmen]

Yes, i’ve tried disabling all plugins and it still didn’t work.

I also tried another theme (Twenty twenty) and the responsive did work this way.

That’s why I’m pretty sure it could be a GP problem…

[Leo]

We haven’t had this issue reported before at all – the original author mentioned that this isn’t a GP issue either.

What happens if you disable Elementor as well?

If that still doesn’t work, can you actually open a new topic?

[Author]

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