[Support request] Menu button on mobile

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  • #942628
    Charlotte

    Hi

    We are finding that the menu hamburger will not drop down on certain phones. On my husband’s Samsung galaxy s7 it just gets an orange square around it but does not drop down. Is there anything I can do?
    Thanks
    Charlotte

    #942783
    David
    Staff
    Customer Support

    Hi there,

    there is something conflicting with the script.
    Can you first flush and disable any cache plugin / server cache you’re using. If the issue hasn’t resolved then try disabling all plugins apart from GP to see if there is a conflict.

    #942973
    Charlotte

    Thanks, turning all plugins off and on again helped, I don’t know why. I have left WP Fastest Cache off and just using Autoptimize, in case there is too much caching going on!
    Charlotte

    #942993
    David
    Staff
    Customer Support

    Sounds like a caching issue, if it occurs again then try disabling the Aggregate JS files within Autoptimize settings.

Viewing 4 posts - 1 through 4 (of 4 total)
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