[Support request] Media Library not showing photos from MAC photos folder

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  • This topic has 3 replies, 3 voices, and was last updated 12 months ago by David.
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  • Author
    Posts
  • #1013935
    Alana

    Hi,

    I can see photos that are on my desktop but when I click “select files” and go to “Media – Photos” on my mac I can’t see any. Please help.

    Thanks!
    Alana

    #1014037
    Leo
    Staff
    Customer Support

    Hi there,

    Media Library is a core WordPress functionality so GP has no control over it at all.

    So the you can upload photos no problem from a Windows computer?

    If so you will need to raise this issue with WordPress support.

    Let me know if this helps 🙂

    #1021444
    Alana

    Hey Leo,

    Sorry for the delayed response – I was traveling and away from wifi. I haven’t tested the issue on a Windows computer. I’ll try and work with it today and see if the media library is more cooperative.

    #1021502
    David
    Staff
    Customer Support

    Hi there,

    the Mac Photos folder is not a ‘normal’ folder – you would need to move your images to a new folder on your hard drive.

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