[Support request] Manychat's Customer Chat window is overlaid by widgets

Home Forums Support Manychat's Customer Chat window is overlaid by widgets

This topic contains 1 reply, has 2 voices, and was last updated by  David 4 days, 1 hour ago.

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  • #722719

    Lukas

    Hello GP Support

    I have implemented a Javascript code snippet from Manychat into the header of my website using Google Tag Manager.

    It is a customer chat window in the lower right corner of the screen.

    Unfortunately, the chat window is covered by the widgets in the right sidebar, and covered by the footer when scrolling down.

    I also tried to place the snippet directly in the WP backend under the hooks in the header. Unfortunately, this did not fix my problem.

    Here the Snippet:

    <!– ManyChat –>
    <script src=”//widget.manychat.com/xxxxxxxxxxxxxx.js” async=”async”>
    </script>

    Thanks for your Help.
    Lukas

    GeneratePress 2.1.4
    GP Premium 1.7.3
    #723074

    David Customer Support

    Hi there,

    the code is being output within the facebook like box, so looks like an issue with the Facebook SDK. I notice that if you Browser Inspect the page you will see that this error:

    The CustomerChat plugin will soon be removed from the main Facebook SDK.
    # To continue using it please use the correct SDK URL.

    Maybe worth updating to the correct SDK to see if that helps

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