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Archived topic

Malformed Woocommerce Checkout page

11 replies · Started by Louis on October 31, 2019

Viewing posts 1–12 of 12

I'm have a Woocommerce checkout page where elements are positioned incorrectly. I'm guessing malformed CSS. Behaviour occurs with the GP Premium plugin enabled.

I've switched to Twenty Nineteen theme and problem persists until the GP Premium plugin is disabled.

Where do I start?

Hi there,

Looks like I need an account to be able to see the checkout page?

Does the issue exist with GP Premium as the only activated plugin?

Are you able to upload a couple of screenshots of the issue?

You can use a service like this:
https://postimages.org/

We haven't had this issue reported before and you can test and see the default checkout layout with this site:
https://gpsites.co/seller/

Let me know :)

Hi Leo,

You would need to register. Go ahead, you can't break anything.

I've tried disabling everything except Woocommerce (because the Checkout shortcode depends on Woocommerce) and GP Premium plugins. Problem persists.

Disabling the Woocommerce Module in GP Premium worked! What does this point to?

Hmm not sure unfortunately.

These are the sites in our library that are using the WooCommerce module without any issues:
http://gpsites.co/seller/
https://gpsites.co/prime/
https://gpsites.co/target/

So I'm assuming it's something specific to your install.

Any chance you can provide the dashboard access with all plugins disabled except GP Premium and WooCommerce?

Then I should be able to take a look without registering.

You can send the dashboard access using Account Issue here:
https://generatepress.com/contact/

Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.

Let me know :)

That seemed to fix it!

Would it be possible to have 1-col instead? 2-col looks crowded

Louis

Try this as well:

.woocommerce-checkout .col2-set, #order_review, #order_review_heading {
    width: 100%;
}

Perfect! Thank you so much!

No problem :)

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