[Support request] Lost the feature image in lifterLMS courses after installing GP Premium

[Michelle]

I lost the feature image in the LifterLMS courses after installing GP Premium. If I deactivated GP Premium, the feature image will be back but alignment will be off. Is there any settings I could do to fix this?

This is screen shot after installing GP Premium (no feature image) https://www.dropbox.com/s/j9hw6exjkayk0us/gp%20Ticket%202017-0723%20Lost%20Feature%20Image%20A.jpg?dl=0

This is the screen shot after deactivating GP Premium (feature image is off) https://www.dropbox.com/s/8nvguid2jvtqm20/gp%20Ticket%202017-0723%20Lost%20Feature%20Image.jpg?dl=0

Do I do anything wrong? Thank you in advance for helping me.

[Lyle]

Hi Michelle –

On my test install with the latest LifterLMS, GP and GPP, I see no difference with the featured image on Lessons and Courses with GPP on or off (all GPP items activated).

– what is the featured image on: course or lesson?
– what is the featured image alignment supposed to be?
– what is the setting of the Page Builder Container: Default, or Contained? (screenshots rule out Full Width).
– are you using the GP LifterLMS code to get the Lifter side bars to work or are you using the LifterLMS Labs plugin?

Cheers!
Lyle

[Michelle]

Hi Lyle,

Thanks for getting back to me.

1. The feature image is on course.
2. What I meant about the alignment is it had some space between the feature image and the menu bar, and left and right also had more margin than it is now before I installed the GP Premium
3. The Page Builder was set on Default. And it makes no difference if I used Default or Contained.
4. I used the Generate Press Child Theme given by WPCrafter to set the sidebar to work.

This is my site: http://staging.bizarre-soap.flywheelsites.com/course/inheritance/
username: staging
password: bizarre-soap

Right now, I deactivated the GP Premium so you can see the feature image on Courses.

[Lyle]

I’m not seeing a top or right margin on the featured image at the link you provided.

That child theme from WPCrafter may have come out before the major update to 3.x of Lifter. I had used it as well back then.

What I may suggest is that you use the regular GP theme and then the LifterLMS Labs plugin to enable the sidebars and see if that makes a difference; easy enough to switch back. That is the set up that I tested with and it works fine for me.

[Michelle]

Hi Lyle,

To have the top and left/right margin is what I wanted, now with GP Premium deactivated the feature image is back but no margin. Without GP Premium, I lost the feature image.

I disabled the WPCrafter Child Theme and enabled the LifterLMS Labs Super Sidebar and it didn’t help.

What else can I do here? Would you mind to exam my settings if I provide the WordPress Admin access, please?

Many many thanks.

[Tom]

Do you have a regular featured image set for that single course?: https://docs.generatepress.com/article/adding-featured-images/

[Michelle]

Hi Tom,

Thanks for helping.

Yes, I did have a regular featured image setup in that single course. I have to get my landing page out ASAP so I have activated the GP Premium for now. Therefore you would not see the featured image right for the moment. (The feature image only shows when GP Premium is deactivated.)

http://staging.bizarre-soap.flywheelsites.com/course/inheritance/
username: staging
password: bizarre-soap

Michelle

[Tom]

Can you try it without the child theme provided by WPCrafter?

[Author]

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