Logo Upload Error – Crop Tool

[George]

When I load a logo at 200 x 30 (or any other size), I get an error:

See the Cropping Tool, but the IMG is broken, the crop tool is broken and I see no logo, and I cannot crop.

If I select skip cropping, the logo does not load and I just see a broken IMG placeholder.

The very first time I tried this with a different logo file, WordPress/GeneratePress allowed the cropping tool to load and the file name changed to add characters to the end of the file name:

Clinica-Logo-horizontal-rev2-e1567976962690.png [-e1567976962690] are not part of the name I used.

This is for a site that will live behind a firewall to allow people to cancel their doctor’s appointment, so the site currently sits on a localhost on our server. Don’t have a URL you can hit.

== Server Environment ==
Operating System: WINNT
Software: Microsoft-IIS/10.0
MySQL version: MySQL Community Server (GPL) v5.6.45
PHP Version: 7.3.7
PHP Max Input Vars: 1000
PHP Max Post Size: 8M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

== WordPress Environment ==
Version: 5.2.3
Site URL: http://localhost/selfservice
Home URL: http://localhost/selfservice
WP Multisite: No
Max Upload Size: 8 MB
Memory limit: 128M
Permalink Structure: /%postname%/
Language: en-US
Timezone: -6
Admin Email: gabbott@clinica.org
Debug Mode: Inactive

== Theme ==
Name: GeneratePress Child
Version: 0.1
Author: Tom Usborne
Child Theme: Yes
Parent Theme Name: GeneratePress
Parent Theme Version: 2.3.2
Parent Theme Author: Tom Usborne

== User ==
Role: administrator
WP Profile lang: en_US
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36

== Active Plugins ==
Elementor
Version: 2.6.8
Author: Elementor.com

Elementor Pro
Version: 2.6.5
Author: Elementor.com

Essential Addons for Elementor
Version: 3.2.1
Author: WPDeveloper

Essential Addons for Elementor – Pro
Version: 3.2.0
Author: WPDeveloper

GP Premium
Version: 1.8.3
Author: Tom Usborne

Gravity Forms
Version: 2.4.12.1
Author: rocketgenius

== Log ==
:

[Tom]

Hi there,

What was the error, exactly?

Those extra characters in the filename are added by WordPress when you resize an image.

Skipping the cropping should definitely work. If it isn’t, it could be:

a) A plugin causing the error
b) A server setting causing the error

Can you upload images in the Media Library normally?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Author]

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