[Support request] Logo Upload Error – Crop Tool

Home Forums Support Logo Upload Error – Crop Tool

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  • #1004325

    When I load a logo at 200 x 30 (or any other size), I get an error:

    See the Cropping Tool, but the IMG is broken, the crop tool is broken and I see no logo, and I cannot crop.

    If I select skip cropping, the logo does not load and I just see a broken IMG placeholder.

    The very first time I tried this with a different logo file, WordPress/GeneratePress allowed the cropping tool to load and the file name changed to add characters to the end of the file name:

    Clinica-Logo-horizontal-rev2-e1567976962690.png [-e1567976962690] are not part of the name I used.

    This is for a site that will live behind a firewall to allow people to cancel their doctor’s appointment, so the site currently sits on a localhost on our server. Don’t have a URL you can hit.

    == Server Environment ==
    Operating System: WINNT
    Software: Microsoft-IIS/10.0
    MySQL version: MySQL Community Server (GPL) v5.6.45
    PHP Version: 7.3.7
    PHP Max Input Vars: 1000
    PHP Max Post Size: 8M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.2.3
    Site URL: http://localhost/selfservice
    Home URL: http://localhost/selfservice
    WP Multisite: No
    Max Upload Size: 8 MB
    Memory limit: 128M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: -6
    Admin Email: gabbott@clinica.org
    Debug Mode: Inactive

    == Theme ==
    Name: GeneratePress Child
    Version: 0.1
    Author: Tom Usborne
    Child Theme: Yes
    Parent Theme Name: GeneratePress
    Parent Theme Version: 2.3.2
    Parent Theme Author: Tom Usborne

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36

    == Active Plugins ==
    Version: 2.6.8
    Author: Elementor.com

    Elementor Pro
    Version: 2.6.5
    Author: Elementor.com

    Essential Addons for Elementor
    Version: 3.2.1
    Author: WPDeveloper

    Essential Addons for Elementor – Pro
    Version: 3.2.0
    Author: WPDeveloper

    GP Premium
    Version: 1.8.3
    Author: Tom Usborne

    Gravity Forms
    Author: rocketgenius

    == Log ==

    Lead Developer
    Lead Developer

    Hi there,

    What was the error, exactly?

    Those extra characters in the filename are added by WordPress when you resize an image.

    Skipping the cropping should definitely work. If it isn’t, it could be:

    a) A plugin causing the error
    b) A server setting causing the error

    Can you upload images in the Media Library normally?

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