[Support request] Logo no longer displaying

Home Forums Support [Support request] Logo no longer displaying

Home Forums Support Logo no longer displaying

  • This topic has 11 replies, 3 voices, and was last updated 2 years ago by Leo.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #2141713
    Christian

    Hello,

    I am using a generate press theme and having trouble with my logo displaying.

    It was working for the last few years until recently.

    Generate press theme is up to date as well as all other plugins.

    I’ve also tried removing and uploading the logo a few times but with no luck

    Can you help?

    Thank you!

    #2141742
    Fernando
    Customer Support

    Hi Christian,

    To have a better understanding of the issue, may you share the link to the site in question?

    You may use the Private Information field for this if you prefer: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

    Hope to hear from you soon. 🙂

    #2141743
    Christian

    Here you go Fernando.

    Link is below in the private information section.

    Logo should appear next to the start here tab.

    Thank you!

    #2141793
    Fernando
    Customer Support

    Hi Christian,

    Are you using an image optimizer? Can you try #1 here: https://docs.generatepress.com/article/debugging-tips/

    There’s a script in your site that links the Site Logo here: https://body360fit.com/wp-content/uploads/2020/09/BODY360FIT-LOGO-HI-RES4-resize.png

    It seems that the image from this link doesn’t exists.

    Can you also try re-uploading your site logo?

    Kindly let us know how it goes. 🙂

    #2142615
    Christian

    Hi Fernando,

    I deactivated all plugin that are related to optimizing images including lazy load and the issue is still present.

    Is the WP debug a plugin?

    Thank you,

    Christian

    #2142620
    Leo
    Staff
    Customer Support

    I can see the logo no problem:
    https://www.screencast.com/t/PdcV86Ew

    Is that the one you are referring to?

    #2142622
    Christian

    ahhhh. perfect!

    Perhaps I need to clear cache to see it on my end?

    #2142626
    Leo
    Staff
    Customer Support

    Sure – give that a shot or use incognito mode.

    #2142693
    Christian

    Hi Leo,

    I have deleted and uploaded a new logo.

    Also, have cleared cache and it’s still not displaying on my end even in incognito mode.

    I realize you are able to see it in your browser. Should this be a concerned that I still can’t see it on my end?

    Just want to make sure this is resolved.

    #2142704
    Leo
    Staff
    Customer Support

    This is the logo I’m seeing:
    https://www.screencast.com/t/dLJo7sbnhBq

    Is this the correct one?

    I do see the link to the image is a little odd so if you are still having the issue then please disable all plugins except GP Premium to test.

    #2142713
    Christian

    will do.

    thank you

    #2142716
    Leo
    Staff
    Customer Support

    No problem 🙂

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