[Resolved] Local font doesn`t load font family in incognito or for new users

[Algirdas]

Hello,

My website is https://algiukas.lt
Everything works fine with font family, if I am logged in.
But if I want to check my website through incognito, some local fonts doesn`t show font family
For example in the header slogan: “Užsisakyk autoserviso paslaugas internetu”, word “Užsisakyk” has different style letter.
I tried to clear cache, purge everything, still nothing.
Please help

[Ying]

Hi there,

What is the different style? Can you explain a bit more?

[Algirdas]

Some of the local fonts doesnt inherit font family style: https://prnt.sc/9cTB4QlhgPmS

[Fernando]

Hi Algirdas,

So we can take a closer look, can you provide admin login credentials?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Algirdas]

Provided.

[Fernando]

They’re the same font from my end even when logged in. How did you try to set a different font for “Užsisakyk”? Right now, there seems to be no code or setting that turns it into a different font from the entire Headline.

[Algirdas]

I didn`t try to set different font.
This is the font I see, when I am logged in.https://prnt.sc/zNG7T8pa1uxD
This is the font I see when I am not logged in, and look through incognito. Also, if other people visit website, they also see this font: https://prnt.sc/9cTB4QlhgPmS

Do you see the difference between letter “Ž” ?

[Fernando]

I see it now. Thank you for clarifying.

To debug, if you enable Google API for that font as opposed to the locally hosted font, does the issue also occur?

[Algirdas]

Can you help me, where should I enable it?

[David]

Hi there,

the title font on your site is using Quicksand, which doesn’t support all the characters in the title.
See here:

https://fonts.google.com/specimen/Quicksand?preview.text=Užsisakyk&preview.text_type=custom

I assume you have a font on desktop device that does have those characters ?

[Algirdas]

But that doesn`t explain why on the same computer, if i am logged in, I see everything fine, as it should be .

[Ying]

Unfortunately, it’s due to the font itself, not something the theme can control.

If you check this font in an incognito window, the letter ž won’t show up at the first load as the font doesn’t support it.
https://fonts.google.com/specimen/Quicksand?preview.text=U%C5%BEsisakyk&preview.text_type=custom

But if you refresh the page some more times, the letter ž eventually shows up.

I would recommend trying another font that fully support your language.

[Algirdas]

This letter Ž is from Lithuanian language. Quicksand does support this language: https://prnt.sc/G_P2MgBbUyra
Also you can check it in the Glyphs: https://fonts.google.com/specimen/Quicksand/glyphs?preview.text=U%C5%BEsisakyk&preview.text_type=custom
It does have that letter.

[Ying]

I’m sorry but this is not something the theme can control. You can try switching to another theme to test.

If you change to another font, does the issue still persist?

[Algirdas]

Yes.
It seems the problem is with Litespeed Cache plugin

[Author]

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