- This topic has 11 replies, 3 voices, and was last updated 3 weeks, 6 days ago by Leo.
December 27, 2021 at 11:02 am #2060990Michael
Hi. I have the Lightweight Social Icons plugin installed and placed fine in the header and footer of our website. Links to Facebook, for example, are all entered to be https://www.facebook.com/wmtreesproject and show that destination in LSI controls in the Customizer in all views (desktop, tablet, mobile).
So far so good. I’m noticing though that while the FB link functions fine when clicked from a desktop device, ONLY on a mobile device (tablet or phone) the Facebpok link goes to https://www.facebook.com/groups/whatcommilliontreesproject which is less preferred by us. I tried clearing all browser caches, but the problem persists. Any ideas?December 27, 2021 at 3:27 pm #2061142LeoStaffCustomer SupportDecember 27, 2021 at 3:30 pm #2061148Michael
Hmmm. But in desktop view there is no such redirection. It only happens in mobile formats. So that makes me think it has nothing to do with FB. Any other LSI possibilities? Thanks.December 27, 2021 at 3:48 pm #2061173LeoStaffCustomer SupportDecember 27, 2021 at 4:26 pm #2061185Michael
I haven’t disabled all plugins yet. But… I think it’s a LSI or GPP bug. Here’s why: When I change the order of the four social icons and freshly enter their links, then publish it, they update and revise fine in desktop view. But from the hamburger side-menu in Tablet or Mobile views the social icons does not update AT ALL. All of this occurs with browser image caches cleared from two different browsers (Chrome and Safari), Let me know if this clue helps. Thanks.December 27, 2021 at 7:56 pm #2061260ElvinStaffCustomer Support
Your site has 2 different instances of LSI added to it. (One on Header widget area, one on Off-canvas panel widget area)
Can you make sure they both have the same links?
A wise man once said:
"Have you cleared your cache?"December 27, 2021 at 8:04 pm #2061264Michael
Hi Elvin. I did that already and they are both with identical links.December 27, 2021 at 9:32 pm #2061308ElvinStaffCustomer Support
Can you provide us temporary backend access to check?
Also, can you try purging all kinds of cache and have a look at it again? (you may have to check CDN and/or backend hosting if they serve cached version of the page).
A wise man once said:
"Have you cleared your cache?"December 28, 2021 at 11:58 am #2062071Michael
Purged the site cache and the Cache Enabler plugin cache, plus browser caches. Also chatted now with webhostinghub (my hosting provider) tech support and they confirmed the issue AFTER clearing everything on their end. (There is no CDN applicable here, btw.) In the private info is the chat transcript pasted. Bottom line is there is a bug in Lightweight Social Icons and/or GPPro’s interaction with it. The only thing I can think of now is to totally delete all four social media icons and then freshly add them in. Open to other ideas you have.December 28, 2021 at 12:45 pm #2062126LeoStaffCustomer Support
The only thing I can think of now is to totally delete all four social media icons and then freshly add them in. Open to other ideas you have.
Please give that a shot.
There aren’t any interactions between LSI and GPP.
The LSI plugin is also outdated and won’t be getting any updates either.December 28, 2021 at 3:00 pm #2062197Michael
Okay, I deleted every link and then deactivated LSi. Social icons in all formats disappeared, thus I know it wasn’t a cache issue. Reactivated and rentered, and all is fine now. So I guess for some unknown reason, that solved it. Thanks.December 28, 2021 at 4:44 pm #2062251
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