[Support request] License Renewal Price

[Sumit]

Hi I received an email saying licence is about to expire, I tried to checkout and pay and noticed. The cost is shown 19 bucks at the top and 29 at the bottom. I wonder what is up?

Also I was having hard time updating my generate press install. 2.2.2 is breaking my website, removing all sidebar settings set at page level and what not.

Can I get support to update to latest version without breaking my site?

Thank you.

[Tom]

Hi there,

The value at the top is the discount you’re receiving: 49.95 – 40% = 19.95

The other value is the total you’ll be paying: 49.95 – 19.95 = 29.97

What version are you updating from? 2.2.2 is a minor version and it’s been out for a while. We haven’t received any reports of issues.

Let me know 🙂

[Sumit]

I am on 2.2.1 and actually have been waiting for 2.2.3 or something higher before I updated it. I have created support ticket a few times and Dave have looked into it. But I could not keep the broken version live long enough for him to take a look at it. I think it might be just in my case that this is happening.

I heavily use Thrive Architect plugin through out my website. You think the latest update might be causing problem with that?

I wonder how can I replicate the issue so you guys can take a look at it? My problem is I can’t keep the broken version live. If you can suggest any other way to troubleshoot it, that would be really great.

Thanks for clarification about the price.

Thank you.

[Tom]

There definitely shouldn’t be any issues between 2.2.1 and 2.2.2. 2.2.2 has been out since Jan 30, and we haven’t received any reports like this.

You can create a staging site with your current site and then update to 2.2.2. That way I can see the live site (how it should be) vs the staging site (with stuff broken).

Let me know 🙂

[Kurieuo]

Just wondering, if the renewal lapses, will I be able to renew in the future? Will the 40% discount still apply? Thanks.

[Leo]

40% discounts applies whenever you decide to renewal at this point – this might change in the future but we will definitely announce if it does change 🙂

[Kurieuo]

Thanks, I renewed anyway to support a good product. 😉

[Leo]

Thanks!

We appreciate it 🙂

[Author]

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