"License failed"

[Clare]

Hi I have GP Premium, and on my new site I’m trying to add the licence key, but it keeps coming back with License failed message, even when I remove the key, update, and then put the key back in… any idea why it’s doing this?
Thanks
Clare

[Tom]

It might be a setting on your server.

This might help: https://generatepress.com/knowledgebase/license-wont-activate/

[Clare]

Hi Tom,

I don’t think it’s the server as I host another site on the same server and the Licence key works just fine and the updates appear as normal. Does the key not like being on two sites?

[Tom]

Multiple sites shouldn’t matter at all.

Can you send me the key you’re trying to use through the contact form? https://generatepress.com/contact

[Author]

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