- This topic has 6 replies, 3 voices, and was last updated 4 years, 10 months ago by Morgan.
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June 27, 2019 at 12:35 pm #943237Morgan
Hey guys, I’ve searched, and tried fixes others found on here but no luck.
I’m migrating to GP Pro from Astra Free, and had done a bunch of Jetpack customisations with Astra.No idea what’s changed with my setup but now the Jetpack dashboard is empty.
I’ve contacted hosting for advice, but the were useless – disabled all WP plugins without warning, while I was working on site and said “see, fixed!”.Obviously something is conflicting, do you have any knowledge you could offer?
June 27, 2019 at 12:36 pm #943238LeoStaffCustomer SupportHi there,
So it works when you disable all plugins?
If so you should be able to identify which one is causing the conflict by re-activate them one by one.
Let me know if I’m missing something 🙂
June 27, 2019 at 1:05 pm #943265MorganI’ve gone through my plugin list and disabled everything non-essential (jetpack is less essential than what’s currently activated), still broke. At present I can’t see what’s different from my last site, except for GP theme + Pro plugin (yes, I tried deactivating that).
No other experience, known incompatibilities (I’ve already googled, nada), with GP or otherwise?
June 27, 2019 at 1:32 pm #943285LeoStaffCustomer SupportDefinitely no known plugin.
What happens if you switch to a twenty series WP theme?
Make sure all caching is all cleared?
June 27, 2019 at 3:24 pm #943335MorganNo change on theme change.
I used WP-Sweep to remove all transients, etc, etc. No change.
I also get “Sorry, you are not allowed to access this page”, on https://generatepress.com/forums/topic/blog-layout-customisation-awaken-theme/page/2/#post-943206
Also, I’m kinda hanging on a response to https://generatepress.com/forums/topic/blog-layout-customisation-awaken-theme/page/2/#post-943206 EDIT (the headings suddenly broken, and I’ve got no idea why): found it. The code Tom provided for slideout-toggle icon customisation was breaking for some reason, but the code a user offered using inline-block instead of block, did the trick, see below.
.slideout-toggle {display: none !important;} .main-navigation .slideout-toggle a:before {content:none;} .custom.slideout-toggle {display: inline-block !important}
June 27, 2019 at 3:29 pm #943342TomLead DeveloperLead DeveloperIf disabling all of the plugins fixed it, then one of them is causing it. It’s best to disable them one by one (even essential ones) to find the culprit.
Alternatively, you can check your
error_log
file to see if there are any recent errors. White pages typically mean there’s a PHP error on the page.June 27, 2019 at 4:03 pm #943354MorganThanks guys, will get back to this later.
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