[Support request] Issue with theme in Woocommerce Category page

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Home Forums Support Issue with theme in Woocommerce Category page

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #565803
    Amanda

    I sent this to Woocommerce first, but their support rep said it looked like it was an issue with the theme and not woocommerce.

    On my category pages the images are left-aligned…but it almost looks like it is a table and there is an empty < td > in the table in between the image and the short description.

    Except for one product…which is aligned properly.

    Any thoughts?

    #565923
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I’m not too sure I understand – I’m not seeing any <td> elements.

    Can you show me a screenshot of one of the problem products, and what it should look like?

    Thanks!

    #565952
    Amanda

    Hi Tom,

    I used the <td> as an example. There isn’t a td there, but it looks like there is a large space.

    Please see this snaggy with my comments:

    https://snag.gy/YOoMJi.jpg

    #566103
    Tom
    Lead Developer
    Lead Developer

    Strange, this is what I’m seeing in Chrome and Firefox: https://www.screencast.com/t/nAarpaXOIXLl

    Did you make any changes?

    #566546
    Amanda

    Chrome looks ok. This is Firefox right now. Didn’t make any changes at all.

    https://snag.gy/fRlDKT.jpg

    #566651
    Tom
    Lead Developer
    Lead Developer

    What version of Firefox?

    #566683
    Amanda

    59.0.3 (64-bit)

    #566960
    Tom
    Lead Developer
    Lead Developer

    Hmm, me too. Wonder why we’re seeing completely different things.

    Can you try inside a “Private Window”? I believe that will rule out browser extensions.

    #567397
    Amanda

    From Private Window:

    https://snag.gy/fmEZLh.jpg

    Same.

    #567499
    Tom
    Lead Developer
    Lead Developer

    It seems your browser extensions are still loaded. Can you disable those just to test?

    Here’s what I’m seeing: https://www.screencast.com/t/tOh1AYOsXxf

    #567590
    Amanda

    Hi Tom,

    The extensions are disabled.
    https://snag.gy/vuF7hL.jpg

    I open it in a Private Window and it still looks the same…
    https://snag.gy/2rzsX3.jpg

    Amanda

    #567733
    Leo
    Staff
    Customer Support

    This is what I’m seeing: http://www.screencast.com/t/2TB8xsvgx1nt

    Can’t see any issues either.

    #567892
    Tom
    Lead Developer
    Lead Developer

    I’ve checked in Chrome, Firefox and Safari and can’t get it to happen, which is frustrating. Without seeing it, I can’t inspect the code to see what’s causing that gap. Code-wise, I can’t think of what would cause that.

    Can you confirm that this is happening on another computer? A friend, family or co-worker?

Viewing 13 posts - 1 through 13 (of 13 total)
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