[Resolved] Issue with GP Hooks

Home Forums Support [Resolved] Issue with GP Hooks

Home Forums Support Issue with GP Hooks

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #657667
    Lee

    Hi,

    I am trying to add Google Analytics tracking code in to the WP Header using hooks.

    I keep getting a 403 error message when trying to save:

    403
    Forbidden
    Access to this resource on the server is denied!

    Any ideas to what is going wrong?

    Lee

    GeneratePress 2.1.4
    GP Premium 1.7.2
    #657963
    David
    Staff
    Customer Support

    Hi there,

    a few things to check:
    1. make sure the GA code is linked to the correct google account.
    2. #1 here to eliminate plugin conflicts:
    https://docs.generatepress.com/article/debugging-tips/

    3. Check with your host to make sure the htaccess (if used) is not corrupt) and that the File Permissions are correctly set.

    #658655
    Lee

    Hi David.

    Thanks for the response.

    I have gone though all points above:

    1. Tracking code is for the correct GA account
    2. I have deactivated all non GP plugins
    3. htaccess is not corrupt.

    Also probably worth noting i am using hooks for an Elementor header which is working fine – it’s just the GA code that it doesn’t like and still throwing the 403 error when trying to save.

    Any further thoughts would be appreciated – i’m stuck on this one.

    Kind regards.

    Lee

    #658831
    David
    Staff
    Customer Support

    Ok, can you check for specific errors in your error_log file on your server? It will give us some more insight into what’s going on.

    #663098
    Lee

    Hi David.

    There’s one error in the error log on the server:

    2018-08-29 11:14:22.143850 [INFO] [188.39.70.44:50493:HTTP2-109] File not found [/home/expertdebthelpco/public_html/403.shtml]

    Kind regards.

    Lee

    #663490
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Your server is likely stopping the plugin from saving a <script> element to your database. This is a security measure that some hosts implement to prevent bad stuff from being inserted into your database without your knowledge.

    You should be able to get your host to allow the plugin to do it if you report it to them.

    #664253
    Lee

    Hi Tom.

    Thanks for coming back to me – you were spot on. I have spoken to our hosting company and they have sorted it.

    Thanks for the awesome support!

    Lee

    #664491
    Tom
    Lead Developer
    Lead Developer

    No problem. Glad you got this sorted out! 🙂

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.