[Resolved] Issue with display on mobile

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  • This topic has 5 replies, 2 voices, and was last updated 11 months ago by David.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1042956
    Alex

    Hello,

    My website has various issues with display on mobile.

    Even with the mobile header enabled it does not show a logo.

    The phone is clickable only on Safari. Not on Chrome or Brave.

    The email is not clickable on Safari, Chrome or Brave.

    Any ideas please?

    Thank you.

    Alex Rowan Psyche Mentoring
    Get profound power to beat your limits.
    With a veteran of DEEP experience.
    Have a better and more meaningful life.
    Mentor • Subconscious Mind Coach • Shaman • Eclectic Philosopher.
    Non-partisan. ENFJ. Ex 🇬🇧 in 🇦🇺.

    #1043160
    David
    Staff
    Customer Support

    Hi there,

    are you using a mobile variant plugin ? As the mobile site is loading its own theme that is not GeneratePress…… Let me know

    #1043704
    Alex

    Hello David,

    Thanks once again for your help.

    I had no idea the mobile site is loading it’s own theme that is not GeneratePress, and will investigate what could be causing it, and let you know.

    Alex Rowan Psyche Mentoring
    Get profound power to beat your limits.
    With a veteran of DEEP experience.
    Have a better and more meaningful life.
    Mentor • Subconscious Mind Coach • Shaman • Eclectic Philosopher.
    Non-partisan. ENFJ. Ex 🇬🇧 in 🇦🇺.

    #1043707
    Alex

    I have had a look at my plugins list and here are my suspicions, which I will look at further.
    1. Elementor Pro – I have not created any content with it yet however – will check settings.
    2. JetPack.
    3. TinyMCE Advanced.
    4. Snippets – will look in the settings.
    All the other plugins seem ‘innocent’.

    Alex Rowan Psyche Mentoring
    Get profound power to beat your limits.
    With a veteran of DEEP experience.
    Have a better and more meaningful life.
    Mentor • Subconscious Mind Coach • Shaman • Eclectic Philosopher.
    Non-partisan. ENFJ. Ex 🇬🇧 in 🇦🇺.

    #1043718
    Alex

    Hello again David,

    I quickly eliminated Snippets and TinyMCE Advanced, moving onto JetPack before tackling Elementor Pro. The problem was Jetpack:

    “Enable the Jetpack Mobile theme” was enabled!

    Once again David I appreciate your help and depth of expert knowledge. Thank you.

    Alex Rowan Psyche Mentoring
    Get profound power to beat your limits.
    With a veteran of DEEP experience.
    Have a better and more meaningful life.
    Mentor • Subconscious Mind Coach • Shaman • Eclectic Philosopher.
    Non-partisan. ENFJ. Ex 🇬🇧 in 🇦🇺.

    #1043729
    David
    Staff
    Customer Support

    Glad to hear you found the solution

Viewing 6 posts - 1 through 6 (of 6 total)
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