[Support request] Issue with Accordion blocks on GP

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Home Forums Support Issue with Accordion blocks on GP

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #2150800
    Graham

    Hello,

    I am using the plugin accordion blockS on our FAQ pages and noticed that when logged into the admin the blocks work, but when going incognito they don’t open.

    https://drop-desk.com/faqs

    I thEN went incognito to a URL that wasn’t cached for example https://drop-desk.com/faqs?nocache1111 and the blocks work. I think there is some conflict with the caching of the page (we use WPROCKET).

    How do I solve this?

    #2150946
    David
    Staff
    Customer Support

    Hi there,

    I tested the page without WP Rocket ( by adding the ?nowprocket query string to the URL ) and the accordions work. The Theme has nothing to do with it, you need to speak to WP Rocket or the Accordion plugin authors support.

    For some general guidance you can try to eliminate which setting in WP Rocket is causing the issue by disabling each setting one by one. I would recommend doing this in an Incognito/Private browser so there are no browser caches getting in the way.

    #2150949
    Graham

    ok thanks

    #2150989
    David
    Staff
    Customer Support
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