[Support request] Is this theme’s mistake or anything else? Please help to advice

Home Forums Support [Support request] Is this theme’s mistake or anything else? Please help to advice

Home Forums Support Is this theme’s mistake or anything else? Please help to advice

  • This topic has 7 replies, 2 voices, and was last updated 1 month ago by Elvin.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #2048265
    Trạng

    Hi friends,

    In this post, at classic editor view, I already have top 2 product review -> Screenshot

    But in normal view, after update everything carefully, there is no #2 -> #1 then jump to #3 product? -> Screenshot

    I don’t know why. Could you please advice me?

    #2048272
    Elvin
    Staff
    Customer Support

    Hi there,

    The theme doesn’t control what user writes as part of the content.

    It also doesn’t filter the content in any way. All contents are outputted directly so this is quite strange.

    Can you let us have a check on the backend to see any issues w/ it?

    A wise man once said:
    "Have you cleared your cache?"

    #2048282
    Trạng

    hi Elvin, sure, how could I let you check the back end?

    btw, my site had a problem these days that I can’t work with block editor.

    When I open the post through the block editor I only see a part of the post from the one that shows up when viewing it.

    #2048299
    Elvin
    Staff
    Customer Support

    Can you clone the site to a staging site And disable ALL plugins except GP Premium? to check if it’s a plugin issue.

    Consider this as well:

    Try duplicating a working item (like #1) and then see if the duplicate appears. If it does appear, there may be some code issue that prevents item #2 from displaying.

    A wise man once said:
    "Have you cleared your cache?"

    #2048322
    Trạng

    hi Elvin, could I ask what does “clone the site to a staging site” mean?

    I want to try to figure out the problem 😀

    thank you so much for your dedicated support ^^

    #2048326
    Elvin
    Staff
    Customer Support

    hi Elvin, could I ask what does “clone the site to a staging site” mean?

    It means making a replica of your current site. We then work on the replica site instead so we don’t break your current live site. 🙂

    It’s a good development practice so your live site doesn’t go down or get unaffected for your visitors. 😀

    A wise man once said:
    "Have you cleared your cache?"

    #2048374
    Trạng

    Got it Elvin, I will do it now

    Thanks for your nice help 🙂

    #2049362
    Elvin
    Staff
    Customer Support

    No problem. Let us know how it goes.

    A wise man once said:
    "Have you cleared your cache?"

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