[Support request] IP address issues

[J]

Hello. I’m not sure if this is an issue with the GeneratePress theme or my server.

On a couple of plugins I’m using, I get my server’s IP address, and not my Internet service provider’s IP address, like it should be.

The plugins in question are WP-UserOnline and Very Simple Contact Form.

On the WP-UserOnline plugin, I only get 1 User Online Now, and it shows my server’s IP address.

On the Very Simple Contact Form, when I send out a “Test” message to myself, it shows my server’s IP address as well.

I have the latest GP Premium version 1.4.3. Before I updated the theme, both plugins were working fine.

I’ve contacted both my host, Bluehost, and the developer of WP-UserOnline. I’m pretty confident, neither are responsible for what’s causing the problem with the IP address.

Is there some line of code I can change in the theme’s files that would be able to rectify this mystery problem?

Thank you.

[Tom]

I’m not sure I understand the problem – where is your IP address showing up?

GP doesn’t do anything IP address related, but I’ll be happy to offer any insight into what’s going on if I can.

[J]

Thanks.

The Bluehost server’s IP address is showing up at these two places.

On the WP-UserOnline plugin:

Users Online Now

Users Online Now

There is 1 User online now: 1 Member, 0 Guests and 0 Bots.

Most users ever online were 1, on August 25, 2017 @ 12:17 am
1 Member Online Now

#1 – ATNNow 162.144.141.141 on August 28, 2017 @ 10:08 am
ATNNow – All the News Now » Admin » Users Online Now [url] [referral]

and here on the Very Simple Contact Form’s notification message sent to me after I submit the form:

J Daubman

jdaubman@gmail.com

Hello. This is just a test.

IP: 162.144.141.141

Both places should show my IP address, which is now 69.195.126.73.

[Tom]

I’m afraid I don’t have an answer – I’m sorry! One of those plugins must be appending the IP. I assume you’ve deactivated all other plugins to check if there’s an incompatibility?

[J]

Thanks. It seems like Bluehost is masking my IP address somehow. Not sure if I can ever get that sorted out. The IP issue just started happening on the 16th of this month just out of the blue.

[Tom]

I assume you’ve been in touch with them?

[J]

Yes, several times, but their service is pretty bad. They’ve been no help at all.

[Tom]

My only suggestion then would be to try a different host like SiteGround – will be worth to see if the issue goes away or persists.

[J]

I have a friend here in Bangkok who changed from Bluehost to SiteGround, but he quickly realized that they just didn’t provide enough resources to handle the amount of traffic he was getting to his sight. My traffic in one day is sometimes over the 50,000 visitors they allow in a month, so it’d be a big downgrade for me. I’ll just have to find a workaround for my problem until I can hire a WordPress expert and someone who has experience with Bluehost. Googling for the answer has led nowhere, but I keep trying.

I’ve just recently opened up commenting on atnnow.com, and have nothing but compliments on how nice the theme looks and how fast it loads up, and if I hired a designer. Many thanks again to your hard work in making GeneratePress a truly great theme.

[Tom]

No problem at all, really glad you’re enjoying the theme 🙂

[Author]

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