[Support request] Installed preying no site library

Home Forums Support [Support request] Installed preying no site library

Home Forums Support Installed preying no site library

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #2158671
    ray

    Inst
    Allied premium but no site library

    #2158672
    ray

    Installed premium but no site library

    #2158673
    ray

    Installed premium but no site library ok

    #2158681
    Elvin
    Staff
    Customer Support

    Hi Ray,

    Site library requires connection between our servers and your site’s server. Pre-made site templates not loading likely means there’s something blocking this connection.

    To diagnose this, we’ll have to do some debugging.

    Can you try disabling ALL plugins except GP Premium and see if it loads? This is to check if any plugins are causing it.

    You may also have to do the debugging steps provided here.
    https://docs.generatepress.com/article/site-library-unavailable/

    Also, could you check if our external IP is banned with your hosting?: 35.232.64.197

    It may be helpful if you can provide us your webserver’s IP so we can check if its blocked on our end as well.

    Let us know. 🙂

    A wise man once said:
    "Have you cleared your cache?"

Viewing 4 posts - 1 through 4 (of 4 total)
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